Medical Secretary (Rheumatology/Cardiology)
Senior Medical Secretary - Rheumatology Medicine
Administrative and Clerical Band 4
Applications are invited from motivated individuals to provide high-quality medical secretarial and administrative services as part of the Rheumatology Department team at the Queen Elizabeth Hospital Gateshead.
Main duties of the job
Applicants should have prior medical secretarial experience, preferably in an acute medical setting, with knowledge of secretarial procedures, software programmes, and RSA/OCR Level 3 typing/audio/word processing or equivalent experience. A good understanding of medical terminology is essential.
Excellent written and verbal communication skills, along with organisational and planning abilities, are required. Proficiency in Windows and Microsoft Word is necessary. Knowledge of Careflow is desirable.
The role involves managing workload independently, using initiative and discretion, handling queries professionally, typing clinical letters via digital dictation (Winscribe), booking appointments, managing case notes, and entering data into systems like Careflow, ICE, Filefast, and Bluespier.
Informal enquiries can be made to Claire Stafford at (0191) 4453422.
Gateshead Health NHS Foundation Trust operates a "No-Smoking Policy".
About us
Based in North East England, we provide hospital and community health services from facilities including Queen Elizabeth Hospital, Gateshead. Established in 2005, we are one of the first foundation trusts, committed to high standards of patient care. We employ around 4,800 staff and operate 444 hospital beds across Gateshead.
Our core values are encapsulated in the acronym ICORE: Innovation, Care, Openness, Respect, Engagement. We support staff through various networks and initiatives, including the BAME, D-Ability, LGBTQ+, Women's, and emerging armed forces networks. Our 'Balance' programme promotes staff health and wellbeing.
Job responsibilities
Providing efficient administrative support to clinicians to meet standards and performance indicators.
Managing annual leave, SOPs, technological updates, MDT management, and virtual clinics.
Supporting clinicians with diary management, meetings, rotas, leave, training, and induction activities.
Investigating and compiling information for incidents and complaints (DATIX).
Overseeing patient pathways, monitoring RTT, diagnostics, and cancer activity, liaising with the Waiting List team, and managing referrals and transfers.
Ensuring smooth operation of clinics, managing capacity, cancellations, rescheduling, and urgent appointments within patient pathway requirements.
Acting as the main contact for patients and third parties to resolve queries and provide information.
Supporting performance reporting and handling queries or complaints.
Transcribing communications, reports, and correspondence within set timescales, prioritising tasks appropriately.
Monitoring expenditure for delegated budgets, such as stationery and timesheets.
Person Specification
Qualifications
* NVQ 3 Certificate in Business Administration or equivalent
* RSA 3 in Typing or Word Processing or equivalent
Experience
* Experience in NHS or healthcare environment
* Experience in secretarial or office work
* Proficiency in Microsoft Office
* Problem-solving skills for non-routine issues
* Experience transcribing formal minutes and creating databases/spreadsheets
* Experience dealing with difficult patients or carers
* Experience managing or supervising staff
Disclosure and Barring Service Check
This role requires a DBS check due to the Rehabilitation of Offenders Act (Exceptions Order) 1975.
Salary: £26,530 to £29,114 per annum (pro-rata).
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