Trainee Service Advisor
Lexus Glasgow
Salary up to £26,666.64
Colleague Benefits
* Enjoy your birthday off on us every year
* Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
* Industry leading training and development opportunities.
* Generous Holiday Allowance Your free time matters to us We give all our employees up to 40 days annual leave each year.
* Your Family Matters As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions
* YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping
* Vehicle Introduction Bonus Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
* Up to 5 study days off per annum, plus time off for any exams.
Role Overview
Customer Interaction & Service Scheduling: Learn how to greet customers professionally, listen to their concerns, and explain recommended services with clear estimates. Assist with scheduling service appointments.
Communication & Coordination: Practice relaying customer concerns to Service Technicians, assist in coordinating loan vehicles or shuttle services, and monitor job progress to keep customers updated.
Service Recommendations & Sales: Support in identifying service opportunities, offering maintenance packages, and learning how to address customer questions about additional services or products.
Record Keeping & Compliance: Help maintain accurate records, including work orders and invoices, while ensuring services comply with warranty guidelines and procedures.
Payment & Customer Follow-Up: Assist in processing payments and handling customer complaints, and learn to follow up with customers to ensure satisfaction and collect feedback
Job Type: Full-time
Pay: Up to £26,666.64 per year
Licence/Certification:
* Driving Licence (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person