Rewards your hard work by offering you the below team benefits when you join us:
* Meals provided whilst on shift
* Sales incentives and initiative rewards
* Discounted / Free use of leisure facilities – “Hotel specific”
* Free Car Parking – “Hotel specific”
* Stays in our hotels at discounted prices or
* Even free stays in our hotels as one of our rewards & recognition incentives,
* Opportunities for your personal development within the Hotel Group Brand Portfolio
* Fully funded apprenticeships – T&C’s apply
* Annual Holidays entitlements inclusive of Bank Holidays
* Opportunity to buy additional holiday entitlements
* Pension enrolment
Does the below sound like you?
* Passionate and willingness to learn
* Positive attitude and someone who makes our guests smile
* Genuinely friendly and caring
* Enjoys working as part of a team
* Ambitious and hard working
* Good communication and excellent grooming standards
* Ability to work morning, afternoon/evening and weekends
* Deliver exceptional customer experiences all the time
Klarent Hospitality are recruiting for an Concierge/ porter
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.
The Role:
* As concierge you will offer assistance, including luggage handling and package deliveries, to Guests in order to create an exceptional experience from check-in through check-out.
* Achieve positive outcomes from Guest queries in a timely and efficient manner
* Assist Guests with luggage and other requests, as necessary
* Deliver guest mail, newspapers and express check out bills to rooms
* Demonstrate a high level of customer service at all times
* Collect room service/ breakfast cards
* Enhance fire procedures and able to react, in case of an emergency
* Act in accordance with all security and emergency procedures and manage the instigation of these, as required
* Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
* Assist and support other departments, as necessary
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