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UK Customer Care Manager, Warrington, Cheshire
Job Description:
Changan Automobile, a leading automotive manufacturer from China, has established its UK National Sales Company, aiming to introduce innovative and sustainable mobility solutions in Europe & UK. Based in Birmingham, the Customer Care Manager will be responsible for setting up and maintaining customer service excellence, ensuring customer satisfaction, and managing third-party call centres.
Responsibilities include:
* Implementing customer service policies and procedures
* Managing and leading a customer service team
* Supporting call centre setup and operations
* Providing training and mentorship
* Responding to customer inquiries and resolving issues
* Developing customer satisfaction strategies
* Building customer relationships for retention
* Conducting performance audits and analysis
* Improving service quality, productivity, and profitability
Requirements:
* Relevant experience or qualification in automotive customer service
* Experience with customer service metrics and performance evaluation
* Proficiency in Excel, Microsoft Office, SAP, and customer service software
* Excellent communication skills
* Strong decision-making and problem-solving abilities
* Business acumen and relationship-building skills
* Flexibility, self-motivation, and enthusiasm
* Ability to handle high-pressure situations and meet deadlines
* Passion for automotive technology and digitalization
Additional Features:
* Opportunity to build a significant role in a multicultural environment
* Start-up energy within a secure corporate structure
* Competitive compensation based on experience and qualifications
This role requires EU work permit and is based at our NSC in Birmingham. The posting is active from 10.06.2025 to 25.07.2025. We will contact shortlisted candidates directly. Due to high application volume, feedback to non-shortlisted candidates is not provided.
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