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My client is a forward-thinking company working with 13 brands across 5 locations. they continue to grow and develop moving forward.
They are now looking to enhance their Aftersales team andare recruiting for a Semi-Productive Workshop Controllerat their Multi-Franchise site in King’s Lynn.
You will have:
* At least 2 years experience in a similar role
* Main Dealer experience (Desirable but not essential)
* An ability to be highly organised and able to prioritise workloads
* A positive attitude at all times and always lead by example
The Role-
Reporting to the Service Manager, you will be expected to:
* Maximise workshop efficiency using the resources & people effectively in order to ensure a consistently high level of productivity
* Work effectively with the brands we represent to ensure industry leading standards of customer care and satisfaction are achieved and maintained at all times, whilst building customer retention.
* Determine availability of workshop hours daily and liaise frequently with the Service Reception regarding workshop capacity
* Maintain progress information for each job allocated ensure the Service Reception team are fully aware in order that customers are kept informed
* Handle any customer complaints in an efficient and effective way
* Work with the Aftersales Manager to ensure a smooth running of the dealership
* Ensure the accurate and timely completion of all department administration and operational data complying at all times with standards and dealership reporting policies.
* Ensure all employment, FCA, environmental, Health and Safety, GDPR and Trading Standards policies and practices and statutory legislation are strictly adhered to
* MOT tester a distinct advantage
* Completing work in a timely and efficient manner.
* Work confidently both on your own and alongside your team.
Hours of work are Monday-Friday 8:30am-5:30pm (hour lunch) and alternate Saturdays 8:30am – 1:00pm.
We offer:
* Basic salary of £35,000 (OTE £40,000)
* Bonus Scheme
* Company pension
* 22 days annual plus statutory bank holidays
* Birthday off following successful probation
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