Purpose of the Role
To support the Facilities & Operations Manager in the effective and safe operation of the retail site, ensuring high standards of facilities maintenance, security compliance, and customer safety. The Supervisor will play a proactive role in coordinating cleaning, maintenance, and security services to maintain a safe, welcoming, and compliant environment. The post holder must set a strong example of professionalism, attention to detail, and commitment to high standards, acting as a role model for staff and contractors. This role will involve cleaning and security duties.
Key Responsibilities
Facilities Operations
* Take a proactive approach to the day-to-day management of the building, tenants, and employees.
* Conduct thorough site inspections, ensuring compliance with statutory and company standards (fire safety, health & safety, security).
* Liaise with contractors and service providers (e.g., cleaning, waste, security, HVAC, electrical, fire & sprinkler system).
* Support and monitor planned preventive maintenance schedules, ensuring prompt and effective resolution of faults.
* Manage stock and supplies of cleaning, security, and facilities equipment to avoid disruption.
* Cleaning and security duties.
Security & Safety
* Support the Facilities & Operations Manager in implementing and monitoring security policies and procedures.
* Oversee access control, CCTV, and alarm systems to ensure functionality and compliance.
* Lead by example in emergency planning, incident response, and evacuation procedures.
* Ensure strict compliance with licensing, fire regulations, and health & safety requirements.
People & Communication
* Act as a first point of contact for contractors, suppliers, and site teams regarding facilities issues.
* Supervise, motivate, and coordinate cleaning and security staff, ensuring high service delivery standards are consistently met.
* Report issues promptly to the Facilities & Operations Manager and drive resolution.
* Provide a professional, customer-focused, and approachable presence within the retail environment.
Administration & Compliance
* Maintain accurate records of maintenance, inspections, and security checks.
* Assist with audits and regulatory inspections.
* Support budget monitoring and cost control for facilities services.
* Ensure compliance with GDPR, safeguarding, and confidentiality requirements.
Person Specification
Essential:
* Proven supervisory or team leadership experience, ideally within facilities, cleaning, or security services.
* Strong organisational skills with the ability to prioritise, problem-solve, and act on initiative.
* Self-motivated with a proactive approach to tasks and a keen eye for detail.
* Strong communication and interpersonal skills with staff, contractors, and customers.
* IT literacy (MS Office, reporting systems).
Desirable:
* IOSH Managing Safely or NEBOSH certificate.
* SIA (Security Industry Authority) licence.
* Experience working in a retail or public-facing environment.
* Knowledge of CCTV, alarm systems, and access control.
Behaviours & Values
* Professional, reliable, and proactive approach.
* High attention to detail with a commitment to maintaining excellent standards.
* Ability to motivate others and lead by example.
* Customer-focused and safety-driven mindset.
* Flexible and adaptable to operational needs.
* Self-motivated and able to work independently as well as part of a team.
Job Types: Full-time, Part-time
Pay: £13.00-£14.00 per hour
Expected hours: 40 per week
Benefits:
* Company pension
* Employee discount
* Health & wellbeing programme
* On-site parking
Language:
* English (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person