4Recruitment Services are seeking an Anti-Social Behaviour Housing Officer to work for our client based in Rugby.
The postholder will be responsible for managing and investigating a varied caseload of ASB matters across the borough. This includes early intervention approaches, as well as progressing cases that require formal enforcement action. You will work directly with residents, victims, and perpetrators of ASB, providing clear guidance and delivering proportionate actions to resolve issues.
The successful candidate will also be responsible for preparing legal cases, including drafting witness statements, preparing court applications for possession and injunctions, and liaising closely with the Housing Management and Legal teams.
Applicants must have a background in housing and a strong working knowledge of anti-social behaviour legislation. We are seeking someone who can confidently take ownership of complex cases from day one, with minimal supervision, and contribute effectively within a fast-paced and dynamic service.
The client will only accept applicants who can drive and have suitable business car insurance.
DUTIES AND RESPONSIBILITIES INCLUDE:
Manage a mixed caseload of routine and complex ASB and tenancy breach cases.
Carry out thorough, evidence-based investigations into complaints and reports of ASB.
Adopt a victim-centred and trauma-informed approach to casework.
Identify vulnerability at the earliest opportunity and make appropriate referrals.
Deliver a high standard of customer service in line with RBC’s Customer Service Standards.
Take full ownership of allocated cases, ensuring compliance with RBC policies, procedures, and legal frameworks.
Prepare and submit legal applications, including ASB injunctions, Notices of Seeking Possession (NOSPs), and other enforcement tools.
Draft clear, accurate, and effective witness statements and court documentation.
Work collaboratively with internal teams, including Housing, Community Safety, and Legal Services.
Liaise and build positive working relationships with external partners such as Police, Social Services, support agencies, and community groups.
Make proactive use of all available tools and powers to prevent and resolve ASB.
Contribute to service improvements, innovation, and “right-first-time” delivery.
Be responsive to community needs and contribute to creating safer neighbourhoods.
ESSENTIAL REQUIREMENTS INCLUDE:
Strong working knowledge of ASB legislation, tools, and powers, including injunctions, community protection measures, and possession proceedings.
Relevant experience within housing management, community safety, or a related field.
Demonstrable experience of effective case management within agreed timescales.
Ability to prioritise workload and adapt to changing pressures and demands.
Excellent verbal and written communication skills, including report writing.
Confident in dealing with challenging situations and difficult conversations.
Proficient in Microsoft Office and able to use case-management or CRM systems.
Basic DBS check
Must have be able to drive & have car business insurance
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email