About the Role
Salary: From £58,732 pa dependent on experience
Location: Milton Keynes
Hybrid Working: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office; however flexibility is expected to meet the needs of the business and the role.
Hours / Contract type: Full time fixed term contract until 1/7/2027
Closing Date: 5/6/2026. We reserve the right to close the advert earlier if we receive a high volume of applications.
We’re looking for an Insurance Business Manager who will take responsibility for the management and performance of our insurance products. VWFS offers a wide range of products including insurance and warranty.
In this high paced, technical role, you’ll be instrumental in ensuring our products are performing well, while also being compliant.
What You’ll Be Doing
* You’ll use your technical expertise provide insight and support to colleagues as the product SME.
* Relationship management of 3rd‑party suppliers; you’ll conduct performance reviews and be the main point of contact.
* Ensure appropriate contracts are in place with suppliers, and work with Legal to create new contracts, amendments and renewals.
* You’ll lead product review meetings, ensure products remain compliant, participate in internal committees, procedure reviews and audit participation.
* Be responsible for reporting and forecasting, reviewing MI accuracy and measuring performance against plan.
* Lead on our planning round and reforecasting and reconcile income.
* Ensure excellent quality for our customers through regular call listening, claim and complaint reviews.
* Support the product Channel Manager to deliver change to existing products and be involved in project work for new initiatives.
What You’ll Bring
You’ll be an experienced Insurance Business Manager with an excellent working knowledge of the insurance industry gained through a variety of technical, development and operational roles.
You’ll have strong leadership skills that enable you to engage, motivate, develop and inspire suppliers to perform at their best.
Essential Experience & Skills
* Experience of supplier management, dealing with contracts, management information analysis, forecasting, drafting procedures and delivering business updates to senior management.
* ACII qualified or progressing towards this qualification.
* Commercial awareness and knowledge of compliance requirements including Consumer Duty and GDPR.
* Excellent communication skills tailored to all audiences.
* Impactful influencer and negotiator with good problem‑solving skills.
* Confidence with Excel, PowerPoint and Word at a minimum intermediate level.
Benefits
Bonus: Discretionary 10% on‑target bonus (based on personal and group company performance).
Pension: Employer contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.
Car schemes: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance, or Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.
Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), and other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).
Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and, during our annual benefit window, you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.
We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform and a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.
Equal Opportunity
VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us; we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.
This role does not meet the UKVI's criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.
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