Overview
Develop and maintain as required the Knowledge Articles to be used by the Authority's 1st line end-user support desk and the CASC.
Provide support to the Authority's 1st line desk as required to provide answers to the structured questions.
Provide Incident management support to the Contractor's Sub-Contractor (Cherry & White); and Contractor help desks (e.g. Embark and Ethernet Connect) as required.
Responsibilities
* Provide trouble shooting support as required between the Parties and Sub-Contractors
Qualifications
* Proficient in Excel
* Experience in Reporting & Data
* Experience in helpdesk role
#J-18808-Ljbffr