Location: Walsall – Hybrid Working
Pay: £14.82 per hour PAYE
Hours: 37 hours per week
Contract: 3–6 months initially
We are currently recruiting for experienced Income Collection Assistants to support a busy finance team with income collection, credit control and debt recovery activities.
This role will initially be office-based for training before moving to a hybrid working arrangement with up to 3 days onsite per week.
Key Responsibilities:
* Managing income collection and debt recovery activities
* Contacting customers regarding outstanding arrears
* Negotiating payment arrangements and providing payment advice
* Maintaining accurate case notes and financial records
* Processing financial transactions and documentation
* Monitoring and reviewing outstanding cases
* Supporting a customer-focused finance service
* Liaising with internal departments and external agencies where required
Candidate Requirements:
* Previous experience within credit control, debt collection or income recovery
* Experience working within a financial administration environment
* Strong communication and customer service skills
* Ability to manage workloads and prioritise effectively
* Good IT skills and experience using financial systems
* Accurate record keeping and attention to detail
* Understanding of confidentiality and data handling requirements
Local government finance experience would be advantageous.
Please apply with your updated CV