CP Packaging is growing fast — and we're looking for a Sales & Customer Success Executive to help drive our growth, nurture customer relationships, and deliver exceptional experiences.
This role goes beyond sales. It's about making every customer feel supported and valued — whether they come to us through our website, social media, or direct enquiries.
What You'll Do
From day one, you'll play a key role in both sales and customer success, including:
· Managing inbound enquiries and converting them into loyal customers.
· Following up on leads generated through our website and marketing activity.
· Processing repeat orders quickly and accurately.
· Responding to customer queries across social media, email, and CRM, ensuring communication is professional, friendly, and efficient.
· Identifying opportunities to upsell and cross-sell, helping customers get the most from our products.
· Maintaining accurate CRM records, including pipelines and sales funnels.
· Sharing customer insights to improve our products and services.
What We're Looking For
· Proven experience in sales (B2B preferred).
· Confident communicator — especially on the phone — with a genuine enthusiasm for building relationships.
· Strong written and verbal communication skills across email, phone, and social media.
· Tech-savvy, with experience using CRMs and digital tools.
· Customer-focused, proactive, and motivated to grow with the business.
What You'll Get
· A competitive salary with additional earning potential (OTE to be confirmed).
· The chance to be part of a fast-growing business, where your work directly drives success.
· The opportunity to help shape how we approach sales and customer success.
· Ongoing support, training, and freedom to bring your own ideas.
· A dynamic and creative team environment, passionate about packaging, design, and helping businesses stand out.
How to Apply
We're doing things a little differently. To apply, please send us your CV and a short video introducing yourself and explaining why you'd be a great fit for this role. Please put the link to this video in a covering letter.
We're expecting high interest, so don't delay — apply now and be part of CP Packaging's growth story.
Job Type: Full-time
Pay: £25,000.00-£28,000.00 per year
Benefits:
* On-site parking
Location:
* Haverhill CB9 (preferred)
Work Location: In person