Hours:Full time- 35 hours, permanent role. Hybrid working with a weekly presence expected at our Head Office in Skipton. Flexible working arrangements considered.Closing Date:Thu, 24 Jul 2025At Skipton, we believe that delivering an exceptional colleague experience is at the centre of enabling our people to thrive. That's why we're recruiting for a People Shared Services Manager to lead our People Shared Services (PSS) team. In this pivotal role, you'll drive the delivery of efficient, high-quality, and people-centric services that make a real difference to both our colleagues and candidates. Who Are We? Not just another building society. Not just another job. We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organis ation. We don't have shareholders; we're owned by our members. Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do. Whatever your background, and whatever your goals, we'll help you take the next step towards a better future. This is an exciting opportunity to be part of a newly established and forward-thinking People Operations function. As a leader within the team, you'll have the chance to shape and develop a group of talented Administrators and Advisors, championing a culture of continuous improvement and operational excellence. You'll play a vital role in driving the transformation of our people processes – enhancing self-service capabilities, ensuring regulatory compliance, and most importantly putting the colleague experience at the heart of everything we do. What Will You Be Doing? As our People Shared Services Senior Manager, you'll have the oppo rtunity to: Lead your team by coaching, supporting, and managing performance- building capability while ensuring first-line advice aligns with our people policies and processes. Oversee Workday case management, from triage to timely first response, partnering with Employee Relations to identify and drive policy and process improvements. Champion continuous improvement, identifying opportunities to streamline the colleague journey, enhance engagement, and simplify processes. Manage key partnerships, including our screening and vetting provider, ensuring Right to Work checks and onboarding practices are fully compliant and within risk appetite. Collaborate across the People Division and wider business to deliver impactful transformation and elevate the colleague experience. What Do We Need From You? To be successful in this role, you'll need: Proven leadership experience in managing and developing teams within a shared service or people operations environment. A background in Financial Services or other regulated industries, with a solid understanding of compliance requirements. Strong working knowledge of people policies, processes and intricate HR systems, ideally with hands-on experience using Workday. Expertise in onboarding, screening, and reward processes. A proactive, improvement-driven mindset, with a passion for enhancing efficiency and service delivery. Demonstrated ability to ensure compliance with regulatory and legislative frameworks. Experience managing third-party supplier relationships, driving quality and accountability. What's In It For You? Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space. We have a range of other benefits available to you including; Annual discretionary bonus scheme 25 days standard annual leave bank holidays rising 1 day per y ear of service to a maximum of 30 days Holiday trading scheme allowing the ability to buy and sell additional annual leave days Matching employer pension contribution (up to 10% per annum) Colleague mortgage (conditions apply) Salary sacrifice scheme for hybrid & electric car A commitment to training and development Private medical insurance for all our colleagues 3 paid volunteering days per annum Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership If you're passionate about delivering a seamless and impactful colleague experience, driving continuous improvement, and leading with integrity, we'd love to hear from you.