Fab opportunity for the next 3months for a Sales Order Processor!
This market leading employer, a leading distributor of specialist materials and supplies, are looking for an Order Processor to cover a 3-month temp contract to join their fun and supportive office-based team in Stopsley, Luton - and they are gorgeous offices!
Duration: 3-month temporary
Location: Office based, Stopsley, LU2 8DL
Hours: Mon to Fri - 8.30am - 5.00pm (37.5 hrs per week)
Rate of Pay: £12.50ph plus holiday pay
Benefits
* 28 days holiday inc bank hols
* Pension (after qualifying period
* Free on-site parking
Key Responsibilities
The order processors main responsibility is to enter high volume customer orders efficiently and accurately into the CRM.
Other duties include:
* Making outbound calls to customers to resolve any issues or for clarification of information relating to their account/order
* Organising and coordinating collections and deliveries
* Carrying out customer service follow up calls
* Handle customer queries and complaints either over the phone or via email
* Ensuring the customer information is kept up to date
* Handling returns for customers and estimating handing charges
* Coordinating with other departments
* Organising and coordinating collections
* Scanning and filing of orders and other documentation
* Provide general administration including handling general enquiries over the phone/email
* Assisting other team members with orders and helping other departments when the need arises
* Supporting the Sales Department with catalogue requests and follow up calls along with new customer follow up calls
What would make you a good candidate for this role?
* Previous administration and phone-based customer service experience
* Strong customer focus is essential
* Drive to always achieve the highest standards
* Great attention to detail both numerically and written
* Highly organised with the ability to prioritise tasks in order of importance
* Confident with clear written and verbal communication skills
* Self-motivated and crucially a ‘can-do ‘attitude
* Proficient with MS Office (Excel, Word, and Outlook)
* Any experience working with CRM systems would be an advantage
* Full rights to work in the UK (no student visas please, we need full rights to work in the UK)
So, if you are looking for 3 months temping work, have great engaging phone skills, good command of English verbal and written as there is a lot of phone and written work liaising with all people across many locations, and proven b2b customer experience, then please send your CV to James Newbury Appointments for immediate review