Education Training Specialist (Spa and Salon) - Midlands
Department: Education
Employment Type: Permanent - Full Time
Location: The Midlands & North UK (Education Manager Field Based)
Description
The role of a Education Training Specialist (Spa and Salon) is to deliver engaging and inspiring theoretical and practical training, enhancing the skills and knowledge of spa professionals. As a professional Training Specialist your role is to ensure that industry professionals deliver high-quality ELEMIS services and product recommendations. This role aims to support business goals, brand awareness, and treatment and product sales.
This role will be expected to train in a variety of methods both online and in person. In addition, as a Training Specialist you will also be asked to represent the brand at events.
What Will You Do?
* Deliver best in class education
* Provide a high level of hands-on technique and treatment training
* Be a PRO Master in Elemis product knowledge, techniques and treatments.
* Deliver an exceptional customer experience in any environment, both when training and representing the brand at events.
Responsibilities explained:
* Deliver best in class education: As a member of the training team, you work collaboratively to elevate the standard of Elemis treatments and Spa experience.
* Represent the Brand to a high standard in all work situations
* Be competent in delivering all ELEMIS core curriculum, both theoretical and practical, both in person and digitally via streaming.
* Be competent to set up and deliver on-site training at key accounts.
* Can adapt to the training needs and identify areas for skill development, recommending a bespoke training pathway.
* Provide a high level of hands-on technique and treatment training:
* Provide hands-on training for Elemis spa services, including skincare, massage techniques, and other related services.
* Competent to instruct on the use of specialised equipment.
* Evaluate and assess the level of competency of the Spa therapist to attain certification.
* Provide constructive feedback to spa professionals to support their continuous improvement.
* Be a PRO Master in Elemis product knowledge, techniques and treatments:
* Reach the level of a PRO Elemis Master in your own training.
* Can confidently educate on the features and benefits of all Elemis product franchises, ensuring that the learners are competent in prescribing and retailing ELEMIS products
* Educate learners on the use and benefits of all Elemis professional only products, ensuring they are competent in their use within an ELEMIS treatment.
* Has a depth of product knowledge sufficient to the audience needs to be directed by The Head of Education
* Stay updated on industry trends and new product launches to incorporate relevant information into training programs.
* Deliver an exceptional customer experience in any environment, both when training and representing the brand at events:
* Deliver training on excellent customer service, client communication, and maintaining a positive client experience.
* Emphasise client engagement and satisfaction during training sessions.
* Create a 5-star level of training and memorable experiences for our learners.
What we are looking for:
Qualifications/Experience:
* Beauty Therapy qualification to NVQ level 3 or equivalent, including facial and body electrical
* CIDESCO qualification highly desirable
* Passionate about the beauty and spa industry.
* Teacher training qualification highly desirable
* Good level and standard of UK/European education or equivalent
* Training experience within the beauty industry desirable
* General computer literacy in Microsoft Word, Excel, PowerPoint, and Outlook
* Skills and Competencies:
* Patient and encouraging in the training environment.
* Adaptable to the diverse learning styles of spa and beauty professionals.
* Social Media training and experience highly desirable
* Self-motivated, organised with strong attention to detail.
* Competent communication, presentation and facilitation skills
* Experience working within a team environment, working collaboratively, and building positive business partnerships
* Ability to listen and understand needs of others, translating those needs into elevated education
* In-depth knowledge of beauty and spa services, products, and industry trends.
* Ability to demonstrate and teach practical spa and beauty services.
* Familiarity with health and safety regulations in the spa and beauty industry.
Work Environment & Physical Requirements:
* This position requires some work from home days, candidates should have a reliable home office setup with access to a stable internet connection.
* Travel: Based in the midlands region covering areas such as Staffordshire, Leicestershire, Nottinghamshire, Derbyshire, and Cheshire when visiting Spa and Salon locations. You will be expected to travel at least 1 week a month. Occasional travel to London, as well as other locations for conferences and meetings, will be required.
* Overnight Travel: Overnight travel will be necessary for attending training, events, conferences, or supporting onsite educational activities.
What we offer you!
* Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L\'OCCITANE Group products (including L\'Occitane, Erborian and more)
* Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
* Generous Holiday Allowance, increasing with length of service
* Company Pension Scheme
* Healthcare Cash Plan (with Dental)
* Private Medical Insurance
* Employee Assistance Programme for all Associates and their families
* Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
* Much, much more!
*Some benefit eligibility is based on length of service or contract type
#J-18808-Ljbffr