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Medical Field Service Engineer, Charfield
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Client:
Renishaw
Location:
Charfield, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
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Job Reference:
d63d76090443
Job Views:
19
Posted:
17.06.2025
Expiry Date:
01.08.2025
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Job Description:
Job Description
Working in the field, under the supervision of the Field Service Manager, the Field Service Engineer is responsible for installation, maintenance, servicing, support, and testing of the neuromate stereotactic robot and associated products. This individual will be required to provide in-person support during neurosurgical procedures. Regular UK and European, and occasional further international travel is required for this role. Full product training will be provided.
Responsibilities
Conduct regular scheduled preventative maintenance services across current install base, exercising applied metrology calibration practices, while completing detailed service reports.
Provide remote and in-person technical support for surgical teams using Renishaw products during neurosurgery procedures in the operating room.
Coordinate and conduct site evaluation visits at a highly professional level with prospective customers.
Install and update neuromate systems and software at customer sites.
Provide training to customers on the operation and care of Renishaw products.
Coordinate the investigation into issues and complaints raised by customers, completing onsite troubleshooting and corrective actions for the neuromate, neuroinspire and implantable systems
Communicate with current and prospective customers on a highly professional level to understand their needs and requirements, as well as provide customer support.
Provide complete and detailed service records for submittal to the Quality Management System.
Provide product feedback and input to R&D.
Provide technical support at marketing events.
Produce accurate and regular business expense reports and perform other required administrative duties.
Up to 80% travel is required for this role ·
Key Requirements
A degree or HND in a related technical discipline
Demonstrated understanding of electronic and mechanical principles
A background in delivering high level customer service
Good report writing skills.
Demonstrated problem solving skills
A valid UK Driving licence
A valid Passport ensuring unrestricted travel to and from the UK
Technical background in a Mechanical or Electronics related discipline
Experience working in a clinical environment or operating room
Experience working in a highly regulated environment
Suitable immunisation history to qualify being in a clinical environment
When you join Renishaw, we're committing to your future career. That's because we believe in developing our people's skills and promoting them internally. We also offer a benefits package that's highly desirable; including a 9% non-contributory pension, discretionary annual bonus, *subsidised onsite restaurants and *coffee shops, free parking, *car sharing scheme and *24 hour fitness centres. (*not available at our Castle Donington, Exeter, York & Edinburgh sites).
We also want to promote a healthy work-life balance as much as possible, so we have introduced a hybrid working policy which allows for a combination of home and office based working depending on the nature of your role. We also offer a variable working programme, 25 days holiday plus bank holidays, Life Assurance policy of 12 times annual salary, Cycle to Work scheme, enhanced maternity pay subject to qualifying criteria, Health Cash Plan, the option to join BUPA Renishaw Health Trust and an Employee Assistance Programme for employees and family.
Please click for further information about our benefits.
Please click for further information about diversity and inclusion at Renishaw.
Employment Type:
Permanent
Job Description
Working in the field, under the supervision of the Field Service Manager, the Field Service Engineer is responsible for installation, maintenance, servicing, support, and testing of the neuromate stereotactic robot and associated products. This individual will be required to provide in-person support during neurosurgical procedures. Regular UK and European, and occasional further international travel is required for this role. Full product training will be provided.
Responsibilities
1. Conduct regular scheduled preventative maintenance services across current install base, exercising applied metrology calibration practices, while completing detailed service reports.
2. Provide remote and in-person technical support for surgical teams using Renishaw products during neurosurgery procedures in the operating room.
3. Coordinate and conduct site evaluation visits at a highly professional level with prospective customers.
4. Install and update neuromate systems and software at customer sites.
5. Provide training to customers on the operation and care of Renishaw products.
6. Coordinate the investigation into issues and complaints raised by customers, completing onsite troubleshooting and corrective actions for the neuromate, neuroinspire and implantable systems
7. Communicate with current and prospective customers on a highly professional level to understand their needs and requirements, as well as provide customer support.
8. Provide complete and detailed service records for submittal to the Quality Management System.
9. Provide product feedback and input to R&D.
10. Provide technical support at marketing events.
11. Produce accurate and regular business expense reports and perform other required administrative duties.
12. Up to 80% travel is required for this role ·
Key Requirements
13. A degree or HND in a related technical discipline
14. Demonstrated understanding of electronic and mechanical principles
15. A background in delivering high level customer service
16. Good report writing skills.
17. Demonstrated problem solving skills
18. A valid UK Driving licence
19. A valid Passport ensuring unrestricted travel to and from the UK
Desirable Requirements
20. Technical background in a Mechanical or Electronics related discipline
21. Experience working in a clinical environment or operating room
22. Experience working in a highly regulated environment
23. Suitable immunisation history to qualify being in a clinical environment
Benefits
When you join Renishaw, we're committing to your future career. That's because we believe in developing our people's skills and promoting them internally. We also offer a benefits package that's highly desirable; including a 9% non-contributory pension, discretionary annual bonus, *subsidised onsite restaurants and *coffee shops, free parking, *car sharing scheme and *24 hour fitness centres. (*not available at our Castle Donington, Exeter, York & Edinburgh sites).
We also want to promote a healthy work-life balance as much as possible, so we have introduced a hybrid working policy which allows for a combination of home and office based working depending on the nature of your role. We also offer a variable working programme, 25 days holiday plus bank holidays, Life Assurance policy of 12 times annual salary, Cycle to Work scheme, enhanced maternity pay subject to qualifying criteria, Health Cash Plan, the option to join BUPA Renishaw Health Trust and an Employee Assistance Programme for employees and family.
Please click for further information about our benefits.
Please click for further information about diversity and inclusion at Renishaw.
Employment Type:
Permanent
Time Type:
Full time
Requisition Number:
R6599 Medical Field Service Engineer (Open) #J-18808-Ljbffr