Coffee Bar & Terrace Manager
Full-Time Position
Location: North West London
Salary: £38,500 per year
Schedule: 5 days per week, 8.5 hours per day including weekends
We are seeking an experienced Coffee Bar & Terrace Manager to lead a busy and well-established coffee bar, terrace and grab-and-go operation. This is a key leadership role for someone who combines excellent hospitality standards, operational discipline and commercial awareness.
The successful candidate will oversee daily service, develop team capability and work closely with the Kitchen and Deli teams to deliver a strong coffee, pastry and light food offering. The role requires someone who enjoys building structure, improving systems and creating a calm, efficient service environment, even during busy periods.
This position is ideal for a strong café or coffee shop manager who is passionate about quality service, food and coffee, and who enjoys developing teams and improving operations.
Key Responsibilities
Operational Leadership
Lead the daily operation of the Coffee Bar, Terrace and Grab & Go service
Ensure smooth service flow and strong organisation during peak periods
Maintain clear service standards and structured workflows
Ensure high standards of hygiene, presentation and product display
Team Leadership & Development
Recruit, train and support Coffee Bar & Terrace team members
Build a motivated, professional and customer-focused team
Encourage discipline, accountability and collaboration
Identify development opportunities and support skill growth
Product & Customer Experience
Work closely with the Chef on desserts, pastries, sandwiches, wraps, quiches and seasonal items
Ensure alignment between Coffee Bar service and kitchen production
Translate customer feedback into product and service improvements
Maintain an attractive and commercially effective display
Systems & Operations
Implement structured opening and closing procedures
Maintain strong stock discipline and product rotation
Track operational performance including sales, waste and peak service patterns
Contribute to operational systems that improve efficiency and consistency
Commercial Performance
Monitor key indicators such as average transaction value, waste levels and service flow
Identify opportunities for bundling, cross-selling and improving sales
Provide operational insights to support menu planning and purchasing
What Were Looking For
Proven experience as a Coffee Shop Manager, Café Manager or Hospitality Manager
Strong leadership and team development skills
Ability to manage fast-paced service environments
Excellent organisational and communication skills
A calm, structured and professional approach to operations
Interest in coffee, pastries, desserts and café-style food service
What We Offer
Competitive salary
A senior leadership role within a structured hospitality environment
Opportunity to influence product development and service standards
Supportive and collaborative working culture
Long-term development within a growing retail and hospitality operation
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