Join to apply for the Customer Service / Telesales Administrator role at Dalziel Ltd
We are currently looking for an enthusiastic and motivated individual with excellent customer service and telesales skills to join our team at the Chorley site. Reporting into the Ingredients Manager you will need to be hardworking and able to build a rapport with customers. The main aspect of the role will include speaking with our existing customers to upsell products and promotions and take regular orders, so the rapport and relationship built with customers is maintained on a regular cycle of communication. There will be no cold calling involved.
Location: Chorley, PR6 7DE
Hours: Monday - Friday (8.30am - 4.30pm)
Full-time fixed-term position for 12 months.
Main Responsibilities
* To give a positive and memorable customer experience to all on incoming/outgoing telephone traffic with a positive "can do" attitude
* Assisting with stock control within the warehouse
* Take regular orders and communicate with customers in relation to any delays and shortages
* Build a good rapport with blending plants and regional sales team
* Ensure products sold by Dalziel Ltd are delivered on time to customers
* Understand customer requirements and monitor performance
* Upsell products, promotions and take regular orders
* Process delivery paperwork and any purchasing duties required
* Effectively and efficiently deal with both incoming and outgoing calls to ensure a high level of productivity
* Integrate, support and participate in the Food Safety Culture
* Ensure that Service Customer Complaints and issues related to Food Safety, Quality, Legality and Integrity are dealt with in a timely manner
* Respond to customer communications via email as well as telephone
* Maintain high levels of attention to detail and the ability to work in a fast-paced environment whilst prioritising multiple tasks
Benefits
* Pension Auto enrolment
* On-site parking
* Employee assistance programme
About Us
Dalziel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need.
Support
If you require further assistance when applying for this position, please contact the employer directly for accessibility and support in the recruitment process.
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