Job Title: Proposition Analyst Member Experience - Workplace Future Proposition Team
Contract Type: Fixed Term Contract 12 months
Hiring Manager: Patrycja Coz
Recruitment Partner: Helen Stokes
Location: Edinburgh
Working style: Hybrid 50% home/office based
Closing date: 15th April
This is an exciting time to join Royal London’s Workplace Future Proposition team. We’re evolving how we design, deliver and bring to life our member propositions and drive better member outcomes – and this role sits right at the heart of that change.
As a Proposition Analyst, you’ll play a key role in shaping the customer experience through platform journey execution, product development and our mobile app, helping us create distinctive, differentiated experiences that help us stand out from our competitors.
This is a role for someone who thrives in discovery, storytelling and strategy, and who enjoys turning insight into real, tangible product and customer outcomes.
What you'll be doing
You’ll work closely with Product Owners, Agile squads and senior stakeholders to:
* Lead and contribute to customer centred discovery, using insight, research and market understanding to identify opportunities that genuinely improve customer experience
* Shape and articulate proposition vision and strategy, translating ideas into compelling stories that align customer value with commercial outcomes
* Create differentiated propositions, responding to evolving competitor offerings and market trends
* Support the end-to-end delivery journey – from concept and strategy through to design, delivery and implementation
* Influence and engage stakeholders across the business, bringing clarity, confidence and momentum to decision-making
* Collaborate within agile product teams, supporting prioritisation of customer outcomes and business value
* Help embed and evolve propositions across the organisation, ensuring solutions land well and deliver the intended benefits
What we’re looking for
We’re looking for someone who brings a creative, product led mindset to proposition design.
You’re likely to have:
* Experience working in product or propositions teams, digital-first environments or consultancy, ideally with exposure to customer facing digital products in pension industry
* Strong experience of discovery practices, customer insight and problem definition
* The ability to create clear narratives and storytelling that bring ideas, strategies and solutions to life
* Experience shaping and implementing proposition or product strategies
* Excellent stakeholder influencing skills, with confidence working across multiple functions and senior levels
* A commercially minded approach, balancing customer needs with business outcomes
* An understanding of regulated environments (or the ability to learn quickly)
You don’t need to tick every box – we’re open to people bringing different perspectives who are excited by shaping digital customer experiences.
Why join Royal London?
* A genuine opportunity to shape what Royal London delivers for customers in the future
* The chance to work on meaningful digital solutions that impact millions of customers
* A collaborative, agile environment where ideas are encouraged and innovation is supported
* A role where you can influence outcomes, not just analyse them
[Shape]
What you’ll bring
* Curiosity, creativity and confidence to challenge the status quo
* A passion for customer experience and digital products
* The ability to connect insight, strategy and delivery
* A collaborative mindset and strong communication skills
About Royal London
We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.
Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits
Inclusion, diversity and belonging
We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.