Cabot Collection
Cabot is a global developer and operator of world-class golf destinations with a growing portfolio of six Cabot properties and four Cabot-managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France. With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot-managed properties in the U.S., including: Cascata Golf Club and Rio Secco Golf Club in Las Vegas, Nevada; Grand Bear Golf Club in Saucier, Mississippi; and Chariot Run Golf Club in Laconia, Indiana.
Cabot continues to cultivate a legacy of excellence, providing guests and homeowners with exclusive access to bespoke, destination-inspired experiences and a commitment to exceptional service across its luxury residential and boutique resort offerings.
Cabot Highlands
Located in Inverness, Scotland, Cabot Highlands is surrounded by the breathtaking Scottish Highlands and features a rugged landscape that hugs the Moray Firth shoreline. This 420-acre Cabot property is home to the renowned 18-hole Castle Stuart Golf Links, named among the world’s top 100 courses. Acclaimed architect Tom Doak is building a second 18-hole golf course at Cabot Highlands, Old Petty, on a pristine piece of land that plays around the property’s 400-year-old castle. Set to open for preview play in August 2025, the course offers natural contours, meanders along the shoreline, and winds through hillsides and expansive open land. Beyond golf, the destination offers incredible natural beauty and ample outdoor activities including hiking, cycling, fishing, falconry, and horseback riding. The town of Inverness is located ten minutes away and offers opportunities to experience the vibrant Scottish culture through Victorian-era marketplaces, cathedrals, museums and restaurants.
Position Overview
This position forms an integral part of our dynamic Reservations Team here at Cabot Highlands. This role opens the gateway to the guest experience and is the first point of contact for our clients. As we operate in a seasonal environment this role offers flexible hours which may include weekends and bank holidays in season with an adjustment in the off season to shorter days. You will be responsible for leading and inspiring a small but busy reservations team in a dynamic luxury golf setting.
Core Responsibilities
Reservations Systems Management
Oversee all aspects of the booking process with the ability to learn new systems and technologies.
Customer Bookings Management
Handling enquiries, resolving concerns, managing complaints, and addressing any booking discrepancies to ensure a smooth and efficient reservation experience.
Revenue Optimisation
Develop and implement revenue strategies that support sales growth and maximise bookings, ensuring profitability while maintaining service excellence.
Team Leadership
Model and demonstrate strong and steady leadership that supports, inspires, and motivate the reservations team, fostering a positive and high-performing work environment.
Managerial & Personal Development
Manage HR processes related to leading a small team, while also taking a proactive approach to personal development by engaging with learning and growth initiatives provided by Cabot Highlands T&C Department.
Reporting
Deliver regular reports and actionable insights to the Director of Golf & Operations. Use data to make informed recommendations that drive departmental performance improvements.
Guest Experience
Model and uphold exceptional customer service standards to ensure every guest interaction is memorable, delivering a “magical” experience from the first point of contact.
Team Development
Identify training and development opportunities within the team. Lead and support the implementation of new systems or process reviews that enhance efficiency and elevate service delivery.
Qualifications, competencies and experience
* Excellent level of Numeracy & Literacy skills
* Educated to Advanced Higher level or equivalent
* Experience of hospitality or working in a golfing environment would be advantageous
* Experience in a similar role, ideally in a fast-paced hospitality/tourism setting preferably in a management position but not essential
* Sales experience and reaching target sales
* Confidence in managing a team and creating a culture of excellence
* Impeccable communication skills - phone, email, and in-person.
* An analytical mindset paired with a genuine enthusiasm for outstanding guest service and building relationships
* A “can-do” attitude, a collaborative spirit, and a genuine passion for being part of Cabots mission to provide a magical guest experience
* Ability to negotiate and communicate well at all levels with internal and external stakeholders
Working Hours
Monday to Friday with limited weekend work over the season – April to October.
Summer season 8am-5pm and 5 days per week, winter season 8am-4pm and 4 days per week.
Physical Demands
Prolonged periods of sitting at a desk
Prolonged periods of screen time
Benefits
Competitive Salary in line with market rate
Company pension scheme
Ample free staff parking
Staff events
Golf Privileges
Subsidised Gym membership
Meal when on duty
Company Christmas Party
Please send us an up to date CV and 1 A4 page telling us why you would be the perfect fit for this role at Cabot!