Patient Services Advisor
We are seeking full‑time and/or part‑time Patient Services Advisors to work in our busy reception department at Market Harborough Medical Centre. Successful applicants will join an established and friendly team supported by a Team Leader, Reception Supervisors and a dedicated Reception Manager. The role can be challenging but varied and full training will be provided.
Closing date: 20 May 2026
Main duties
* Answer telephone calls and speak to patients at the front desk.
* Process administrative tasks from the wider practice team.
* Liaise with external organisations.
* Register new patients on the system and process documentation.
* Work as part of the daily triage team handling incoming WhatsApp messages from patients.
* Cover the front desk at the Minor Injuries Unit in St Luke’s Hospital.
* Learn how to complete referrals for the clinical staff.
General responsibilities
* Adhere to practice policies, procedures and relevant legislation, including the requirements of any professional bodies.
* Attend mandatory training identified by the practice.
* Maintain the confidentiality of information about patients, staff and practice business in accordance with the Data Protection Act 1998 and Caldicott principles (training provided).
* Comply with the Health and Safety at Work Act 1974 to maintain a safe environment for employees and visitors (training provided).
* Report all clinical and non‑clinical accidents, incidents or near‑misses promptly and cooperate with investigations when requested.
* Demonstrate due regard for safeguarding and promote the welfare of children (training provided).
* Observe the equal opportunities policy and avoid direct and indirect discrimination (training provided).
Knowledge and experience
* Excellent customer service skills and ability to work under pressure.
* Well‑developed keyboard skills and confidence using IT resources.
* Willingness to learn and share new knowledge and skills.
* Good personal organisation and the ability to work individually or as part of a team.
* Polite, professional and approachable at all times.
* Strict adherence to confidentiality rules.
* Basic level of Microsoft Office.
Communication
* Communicate clearly with patients, carers and relatives about their presenting condition and subsequent appointments with a clinician.
* Demonstrate excellent interpersonal, verbal and written communication skills.
* Collaborate with all colleagues and outside agencies.
* Aware of data protection issues.
Qualifications
* English and Maths GCSE pass or equivalent.
* Microsoft Office basic level.
Experience
* Experience in a busy customer‑facing environment.
* Excellent telephone manner.
* Highly organised, methodical and logical.
* Positive and proactive approach to work.
* Confidence on the telephone.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure and Barring Service check is required.
Employer
Market Harborough & Bosworth Partnership
Pay
£12.91 an hour, increasing by 1% upon probation completion.
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