About us
Citizens Advice Liverpool in partnership with Citizens Advice St Helens and Citizens Advice Warrington are delivering a Welfare Benefits, Debt and Budgeting Advisory Service to Torus Housing tenants.
The Welfare Benefits Caseworker is responsible for delivering a comprehensive Welfare Benefits Advisory Service to individuals and families in need. The caseworker will provide support and guidance to clients in understanding and accessing welfare benefits, ensuring they receive the appropriate financial assistance and support, including support with welfare benefits mandatory considerations, and appeals. The role requires a thorough understanding of welfare benefits regulations and policies, excellent communication and advocacy skills, and a strong commitment to improving the well-being of individuals and communities.
About the Role
1. Provide welfare benefits advice in person and via digital channels
2. Provide outreach advice in Torus Foundation, Citizens Advice buildings and home visits
3. Provide advice and case updates to Torus Foundation staff members via a staff helpline
4. Attend Torus Foundation and community events as appropriate
5. Research and explore options and implications so that clients can make informed decisions using Citizens Advice resources
6. Act for the client where necessary using appropriate communication skills and chann...