Job Ref: MAN2820
Branch: Bowfield Hotel Spa
Location: Bowfield Hotel Spa
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Part Time
Hours per week: 24
Posted date: 19/08/2025
Closing date: 21/09/2025
At Bowfield, our Health Club Receptionists are the heartbeat of the club – the first smile our members see in the morning and the friendly face that helps them throughout their visit.
What you'll be doing:
* Opening the club and creating a positive first impression every day
* Greeting members and guests with genuine warmth and professionalism
* Delivering excellent customer service and resolving queries or complaints with care
* Assisting with membership administration and compliance tasks
* Handling bookings for classes, crèche, and Active Kids activities
* Answering calls and emails efficiently and with a personal touch
* Carrying out tours for new members and signing them up with enthusiasm
* Completing membership tasks using our systems with accuracy
* Supporting daily audits and ensuring compliance is maintained
* Keeping the club to the highest standards of cleanliness and presentation
* Taking pride in close-down and cleaning duties at the end of each shift
What we're looking for:
* A naturally friendly and approachable person who thrives in a member-facing role
* Strong customer service skills with the ability to handle conflict calmly and professionally
* Organised, reliable, and confident using booking and membership systems
* A team player with a passion for health, fitness, and delivering a great member experience
Why join us?
At Bowfield, we're more than a club – we're a community. You'll be part of a supportive team where your contribution really matters, with opportunities to grow your skills and career in a premium health club environment.
Here's what we offer:
* Profit-sharing opportunities — share in the success you help create.
* Free gym membership and discounts across the Manorview Group.
* On-site parking, discounted food beverage, and exclusive staff perks.
* Regular company events and team recognition.
* Ongoing training, coaching, and development tailored to your goals.
* A supportive, values-led culture where your voice matters.
Bowfield Hotel Spa
For moments together…
Located in stunning countryside, but just 15 minutes from Glasgow Airport, Bowfield Hotel Spa welcomes families, couples and friends to enjoy various experiences. Accommodation features hotel rooms, 9 lodges with hot tubs, and a special honeymoon lodge with hot tub overlooking Ben Lomond. Guest facilities include a premium Health Club, AURA Spa, restaurant, bar, café and soft play. A popular wedding and events venue, Bowfield also has various function spaces. It's a relaxing countryside escape everyone will enjoy