Welcome to KFC. Home of the real ones.
We sell the world’s best chicken. Seriously. And we’ve done it since 1939, when the idea of crispy, original recipe chicken took Kentucky by storm. Now, we’re proud to serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that we started with, all those years ago.
Across the Restaurant Support Centre (RSC), we come to work to be ourselves, and to make something of ourselves. We want to see our potential go that little bit further, as part of one of the world’s most iconic brands.
What’s the gig? Well, you support our restaurants — and we’ll support you every step of the way. Simple. Our doors are open — and they can take you anywhere.
All we ask is that you be you. Because that makes us, us. Sound good? Great. Let’s find out about that job.
THE TEAM
Our People and Culture team creates a place where people don’t just work - they thrive and feel genuinely proud to be part of something real. We’re here for all 36,000 members of Team KFC – shaping a bold, inclusive culture where everyone feels supported, included, and empowered to grow.
We lead with smart, heart, and courage and are people first, always. From finding and nurturing top talent to unlocking growth opportunities, we’re ambitious about our people’s potential. We ask questions, push boundaries, and challenge the usual way of doing things - if it means building a better experience for our teams, we’re all in.
ABOUT THE ROLE
We
are looking for a Senior People & Culture Business Partner – Operations
to join Team KFC and play a pivotal leadership role in delivering our People
& Culture strategy across the Equity business.
This
position is an evolution of the Level 8 PC Business Partner role — designed for
an experienced people leader who can shape and drive complex, cross-functional
People initiatives that have a strategic and operational impact across the full
Equity estate.
You
will partner closely with the People Operations Director and the Equity
Leadership Team, leading a team of People Capability Coaches and
influencing senior operations stakeholders to deliver sustainable business
performance through our people.
You
will also hold end-to-end ownership of critical and complex cross-functional
Equity-specific People projects, ensuring alignment across functions,
geographies, and business priorities. These initiatives will often extend beyond
regional boundaries, influencing the direction of the Equity business and
its organisational evolution.
This
is a field-based role within your region, with occasional travel to our
Restaurant Support Centre (RSC) in Woking.
WHAT WILL YOU SPEND YOUR TIME DOING
Operate as a Strategic Partner and Senior Advisor
* Lead your region and
influence across the full Equity business to maximise the effectiveness of our
restaurant teams through organisational design, culture, capability, and
engagement.
* Partner with
Operations Directors and Equity Leaders as a trusted advisor on strategic
people initiatives and workforce planning.
* Provide thought
leadership to shape people strategies that drive commercial performance,
engagement, and long-term talent sustainability.
* Act as a visible
culture champion and trusted senior voice across the Equity leadership
community.
Drive Strategic, Cross-Functional People Projects
* Lead end-to-end
ownership of critical and complex People & Culture projects that have
cross-functional and cross-regional impact across the Equity estate.
* Design, develop, and
execute people initiatives in areas such as talent pipeline development,
inclusion, organisational effectiveness, and change management.
* Partner
cross-functionally (Operations, Finance, Supply Chain, and Brand) to ensure
integrated delivery of People priorities.
* Leverage data,
insight, and external best practice to continuously evolve our approach to
people development and employee experience.
Lead and Develop Teams
* Line manage and coach
a team of People Capability Coaches, ensuring delivery excellence across
all aspects of operational people support.
* Build capability
within your team and across the wider Equity business to drive people
leadership at every level.
* Act as a mentor and
coach to other P&C Business Partners, supporting a culture of continuous
learning and development.
Champion Employee Experience and Engagement
* Drive the evolution of
our employee engagement and recognition strategies, building a culture
of performance, belonging, and pride.
* Lead initiatives that
enhance employee voice and inclusivity, ensuring that every team member feels
heard, valued, and supported.
* Partner with
Communications, L&D, and Operations to embed meaningful engagement
practices that deliver measurable impact.
Act as a Change Agent
* Provide strategic
leadership on organisational design, talent transformation, and cultural
evolution.
* Drive continuous
improvement of People & Culture processes and systems to ensure the Equity
business remains agile, compliant, and forward-thinking.
* Anticipate external
trends and proactively adapt our people strategy to position KFC as a leading
employer in the market.
WHAT WE LOVE FROM YOU:
Skills & Capabilities
* A strategic,
forward-thinking People leader with proven experience influencing at senior
levels across a complex, matrixed organisation.
* Exceptional
relationship builder and communicator with strong stakeholder management
skills.
* Demonstrated ability
to manage multiple large-scale projects with cross-functional
interdependencies.
* Data-driven decision
maker with strong analytical, commercial, and judgement skills.
* An inspiring coach and
mentor who develops and empowers others to deliver excellence.
* Confident working in
ambiguity, with high resilience and agility in a fast-paced environment.
Experience
* Extensive HR/People
Business Partner experience at a senior level, ideally within a multi-site
operational business.
* Proven success in
leading large-scale, cross-functional people initiatives with measurable
impact.
* Line management
experience with a track record of developing high-performing teams.
* Strong understanding
of UK employment and immigration law.
* Experience navigating
complex organisational change and transformation
ABOUT YOU
* A genuine team player
* A self-starter with curiosity, energy and adaptability
* Hungry to learn and thrive in a small, mighty team
* A practical problem-solver with strong commercial instincts
* Obsessed with high standards, momentum and getting things done
* And of course… a true KFC believer
WHAT’S IN IT FOR YOU:
We offer benefits that make your life that little bit easier, because we know the juggle is real.
From flexible, hybrid working to Fri-Yay early finishes and Live Well Days, we’ve created a package that supports the real you, in and out of work.
You’ll get:
* Hybrid working from our Woking RSC (just 24 mins from London). This role is a field based but occasional visits to our RSC will be required.
* Up to 11% company pension contributions
* Fri-Yay finishes at 1pm every Friday
* 25 days’ holiday (plus bank hols) a
* 5 Live Well Days a year, just for you
* Bonus scheme linked to company & personal performance
* Private healthcare, Digital GP access & mental health coaching
* Enhanced parental leave and flexible return options
* Study support, income protection, life cover & more
* And yes—25% off the chicken
Because real ones deserve real rewards.
THE ROAD TO BECOMING A REAL ONE...
1. Apply (Go on... do it) – send us your CV and answer a couple of app questions.
2. Intro call with our Talent Team
3. Virtual call with a Senior PCBP + Operations Leader
4. F2F interview & Task at our HQ, Home of The Real Ones in Woking with our People Operations Director and CPO
KFC FOR EVERYONE:
Whoever you are and wherever you’re from, KFC is a place where you can bring the real you to work.
Our promise is this: every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We don’t just welcome, we encourage applications from underrepresented groups from all industries.
If you’d like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be there to help you be the real you.
Ready?
We hope so, if you’re ready to be part of our community, now’s the time to apply.
Worried you aren’t ticking all the boxes? Don’t - we’d still love to hear from you.
Beware of fake job postings using Yum! and/or our brand logos -- KFC, Pizza Hut, Taco Bell and Habit Burger & Grill -- on fraudulent sites. Yum! Brands only posts jobs on official careers pages and never asks for money during onboarding. Avoid unsolicited contacts via Telegram, WhatsApp or similar social apps.