Supporting the fast-paced growth of our Fulfilment Operations, this role involves identifying and delivering opportunities for improvement. As CI Manager, you will be a positive agent for driving change in the Operating Region. You will support the delivery of the improvements roadmap and drive efficiencies across five pillars. This role also works closely with the wider Ocado Logistics Excellence functions, the CFC, the Operational Business Units, Delivery Operations, and relevant Senior Leadership teams.
Responsibilities
As CI Manager, you will be responsible for delivering improvement projects and initiatives that enhance performance across five pillars: Safety, People, Customer, Delivery, and Cost. Your tasks will include:
* Delivering site improvement projects on time and within budget
* Collaborating with Operations, Engineering, Supply Chain, and Technology teams to ensure smooth rollout of site Excellence projects
* Acting as the onsite representative to support and implement projects initiated by other business areas
* Managing projects with clear requirements, stakeholders, and objectives
* Communicating with stakeholders to keep them informed
* Conducting onsite investigations to identify operational waste, areas for improvement, and potential solutions using data analysis, trend mapping, Lean tools, operational expertise, qualitative insights, and legal requirements
* Communicating investigation results to support project development and prioritization
You will also contribute to onsite cadence by:
* Supporting meetings to focus on quality, cost, and delivery issues
* Working closely with operational teams to support improvements
* Coaching teams to embed a culture of continuous improvement
* Supporting decision-making with cost-benefit proposals and presentations for senior stakeholders
About you
The ideal candidate will shape and drive a world-class employee experience, fostering a culture of respect, loyalty, trust, and engagement. You will possess:
* Ability to persuade, negotiate, and influence stakeholders
* Confidence in delivering well-organized presentations
* Experience managing projects and analyzing data
* Experience in a continuous improvement environment or using Lean tools
* Experience in a 24/7 warehouse environment
* Knowledge of food safety practices
* Proficiency in Microsoft and Google suite
* Strong problem-solving skills with a solution focus and bias for action
* Excellent communication and numeracy skills
* Self-starter with strong organizational skills
What we offer you
Our benefits focus on your well-being, including:
* Wellbeing support through apps and Employee Assistance Program
* Pension scheme with up to 7% employer contribution
* Private medical insurance
* Family-friendly policies including parental leave
* Interest-free travel and cycle-to-work schemes
* Share schemes and employee discounts
* Income Protection and Life Assurance
Why Ocado?
We prioritize your well-being with competitive salaries, healthcare, financial security, and a supportive culture. Join us to thrive in a company that values and supports your holistic development.
About us:
Our teams are transforming retail with cloud, robotics, AI, and IoT, providing innovative services globally through the Ocado Smart Platform, operating highly automated Customer Fulfilment Centres that deliver a world-class online grocery experience.
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