Dynamics 365 CE Technical Consultant
Role and Responsibilities
* Analyse business requirements and translate them into clear technical/functional specifications that can be understood by stakeholders or used by developers
* Conduct business analysis to identify the best CRM solutions, whether existing or new, aligned with best practices
* Provide hands-on technical and functional support to CRM users, managing their requests and troubleshooting issues as they arise
* Test and assess cases, ensuring solutions meet requirements and quality standards
* Collaborate closely with developers to oversee deliverables, project progress, and adherence to specifications
* Occasionally assist IT with Dynamics 365 CRM configuration based on agreed specification
Experience/Skills
* Ideally, a graduate in Computer Science, Business Analytics, or a related field
* Proven functional knowledge of Microsoft Dynamics 365 Customer Engagement, with some exposure to development or configuration
* Ability to interpret data, troubleshoot issues, and understand relational databases
* Experience with AI data models, including training models for error detection/correction, is a plus
* Strong skills in translating business requirements into practical solutions and documenting processes
* Experience working through full project lifecycles preferred
* An analytical mindset with strong attention to detail, excellent verbal and written communication skills
* Ability to prioritise workload and meet deadlines independently
* Proficient in Microsoft Office Suite
Benefits
* Starting Salary - £50k-£57k (dependent on experience).
* Excellent progression opportunities.
* Life assurance, enhanced pension contribution & much more!