Job Description
Customer Service Executive -Reading
What We're Looking For
We're seeking passionate customer service professionals who are committed to delivering exceptional experiences at every touchpoint. You'll thrive in this role if you have:
Proven experience in customer support within a Contact Centre environment, with a focus on delivering high‑quality service.
Excellent communication and active listening skills, able to build rapport quickly and understand customer needs.
Strong complaint‑handling and resolution skills, ensuring customers feel valued, supported, and informed.
Confidence using MS Office and CRM systems to manage customer interactions efficiently.
A genuine passion for customer satisfaction and continuous improvement, always looking for ways to enhance the customer journey.
Resilience, motivation, and a positive attitude, especially in a fast‑paced, team‑orientated environment.
Flexible hybrid working once probation has been completed.
Sociable working hours:
Monday-Friday: 08:00-18:00
Saturday: 09:00-13:00 (1 in 4 weekends)
27 days annual leave + bank holidays.
Annual company‑performance bonus.
On‑site benefits including free parking, tea & coffee, and a subsidised restaurant.
Car salary sacrifice scheme, including electric vehicles.
Confidential wellbeing support for you and your family.
Colleague Share Scheme
Become part of a prestigious luxury brand known for outstanding customer care.
Work within a fun, friendly, and supportive team where your contribution is genuinely valued.
Enjoy a positive workplace culture that encourages development and celebrates success.
Build a career with clear progression opportunities and continuous learning.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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