* Work for a well established business in Southampton
* Business thriving on growth
About Our Client
The employer is a medium-sized organisation within the financial services industry, dedicated to offering tailored solutions to their clients. They are committed to providing a professional and supportive environment for their employees.
Job Description
The key responsibilities for the Customer Support Agent role are:
* Respond to customer inquiries via phone, email, or online platforms in a timely and professional manner.
* Provide accurate information about financial products and services.
* Resolve customer issues and complaints efficiently while ensuring customer satisfaction.
* Maintain detailed and accurate records of customer interactions and transactions.
* Collaborate with other departments to address customer needs effectively.
* Identify opportunities to improve customer experience and suggest process improvements.
* Stay up to date with the industry trends and company policies.
* Meet or exceed key performance indicators and service level agreements.
The Successful Applicant
A successful Customer Support Agent should have:
* Previous experience in a customer service role, ideally within financial services (But not essential)
* Strong communication and interpersonal skills.
* Excellent problem-solving abilities and attention to detail.
* Proficiency in using customer relationship management (CRM) software or similar tools.
* The ability to work effectively in a fast-paced environment.
* A professional and customer-focused approach.
What's on Offer
* A competitive salary ranging from £26,000 to £30,000 per annum.
* Permanent employment in a stable and reputable company.
* A supportive and professional working environment in Southampton.
* Opportunities for career growth and skill development.
* Comprehensive benefits package.
If you are passionate about delivering excellent customer service and are excited to join a reputable company, we encourage you to apply today!
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