Role: Domestic Engineer
Location: Halesowen
Who are we?
Evander is the UK’s specialist provider of domestic and commercial glazing and locksmith services to the insurance, home emergency, facilities management and property services. We provide /7 response and fulfilment services – making where you live and work safe, secure and sustainable.
The Role:
Undertake all assigned planned work in relation to survey’s, installations, repairs and make safe/secure in accordance with company policy and procedures delivering an excellent and positive Customer Experience.
What to Expect:
1. Meet where possible with customers on site, explain the role of Evander, the process followed, the service standards to be met and discuss customer requirements and options available
2. Validate each claim to ensure consistent with damage reported and to repudiate if necessary
3. Undertake a safety risk assessment and record on appropriate documentation with suitable method statements
4. Undertake assigned installation/repair jobs to appropriate standards and time allocation
5. Undertake all work in accordance with company Health and Safety policies and practices including wearing the correct PPE
6. Complete and return all documentation accurately, fully and legibly for each job
7. Ensure possession of all necessary goods, tools and equipment to complete all assigned work
8. Ensure that appropriate photographs are taken of all damage
9. Maintain and keep in good condition the company vehicle and all issued property and equipment, ensuring the van is roadworthy
10. Ensure vehicle checks are complete on a weekly basis on fleet app
11. Work in a safe manner, always taking into consideration your colleagues, customers and the public
12. Follow all company direction in terms of health and safety updates and toolbox talks
13. Report all near misses and accidents through SHE app
14. Use and keep up to date your individual MyHR details and administer any requests and advise of any issues immediately
Who are we looking for:
15. Driving Licence
16. Minimum of level 2 NVQ in fenestration or MTC card
17. Minimum 2 years’ experience in a similar role
18. Effective, empathetic communicator
19. Personal, approachable and helpful demeanour
20. Customer orientated
21. Ability to work both independently and as part of a wider team to achieve our goals and objectives
22. Driven to achieve targets and exceed expectations
23. Excellent attention to detail
24. Adaptable and flexible approach to work
Mission:
We believe that where you live, and work should always be safe, secure and sustainable.
Love our customers. Create a Great Place to Work. Grow our Business.
#WeAreEvander
Benefits:
25. Strong internal development and progression programme!
26. Hard working and great company culture
27. Social Events and Team Building!
28. Days annual leave + Bank Holidays
29. Medicash Plan
30. Christmas Party
31. Refer a friend scheme
32. Enhanced annual leave option - Buy & Self
33. Life Assurance
34. Colleague recognition schemes
35. Enhanced Family Leave
36. Competitive salary packages!
37. Company Pension