As a Front Office Administrator you'll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you'll be stepping into a busy role You'll be assisting the Front Office Manager with daily operations, providing prompt service and working as part of a vibrant team to deliver first class guest care. You'll be our expert in quality control (reducing billing issues and no-shows, and responding to guest reviews, for example), so the key to this role is: communication
If you're our ideal Front Office Administrator you will:
* Actively seek opportunities to drive guest satisfaction
* Have great interpersonal skills: you'll be working with lots of internal and external contacts
* Be an ambassador for the Leonardo Hotel brand when communicating with guests
* Have strong organisational skills- you'll be managing multiple queries at any given time, so it's important to keep on top of things
Some of the perks you could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us?
We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality