Job Summary
Hello, I'm Prit the Chief Pharmacy Tech in Operations.
I am looking for enthusiastic and ambitious Pharmacy Assistants to work on the Reception desk within our dispensaries and to join our friendly team at our brand new Midland Metropolitan Hospital, Sheldon Block Pharmacy and also existing Sandwell General Hospital Pharmacy.
Do you have experience facing customers or patients and are interested in working in Pharmacy within a brand new hospital?
Or do you just fancy a change in career and have the passion to deliver a high level of customer/patient experience?
If yes, then look no further and apply today for this amazing opportunity!
This role will mainly be patient/customer facing and will involve working on Reception within our dispensaries. You will be involved with members of the public, hospital staff and the wider multidisciplinary team.
Full training will be provided to ensure you are competent within the role.
SWBH have created a fantastic career pathway for Pharmacy Assistants to progress onto bigger and better things within hospital pharmacy.
There will be a requirement to work at all of the SWBH sites and participate on working weekends and bank holidays on a rotational basis which will also form part of a 7 day working week.
Main Duties of the Job
You will need to have a positive outlook, be resilient, and demonstrate excellent communication skills. The successful candidate will need to be welcoming and approachable as they will be the 'face of pharmacy' meeting patients and staff members on the reception hatches. You must also have an excellent telephone manner and work well in a busy, fast pace pharmacy environment.
It is vital that all members of our pharmacy team demonstrate that they are capable of, and committed to, delivering high quality accurate and timely care.
Vacancies / Shifts which are currently available
Vacancies / shifts which are currently available:
* 30 hours/week on Monday, Tuesday, Thursday and Friday (9am - 5.30pm)
* 22.5 hours/week on Monday, Tuesday and Wednesday (9am - 5.30pm)
* 37.5 hours/week on Monday to Friday (9am - 5.30pm)
All above shifts include weekend working as part of a 7 day working week.
Note: this role is based on the Pharmacy Reception and does not involve dispensing
About Us
Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow.
We care for our patients, we care about our population, and we care about our people.
Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.
Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique.
We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we're 'with you all the way' we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.
Website: https://www.swbh.nhs.uk/ (Opens in a new tab)
Job Details
Details - Date posted: 19 December 2025
Pay scheme - Agenda for change
Band - Band 2
Salary - £24,465 a year per annum
Contract - Permanent
Working pattern - Full-time, Part-time, Job share
Reference number - 381-CO-7553408
Job locations - SWB NHS Trust, Sandwell & West Birmingham, B71 4HJ
Person Specification
Essential qualifications:
* Be able to demonstrate basic levels of Maths and English
* Willingness to undertake NVQ2 in Pharmacy Services
Desirable qualifications:
* NVQ2 in Pharmacy services
* GCSEs at level C/4 or equivalent including maths, english and science
Experience (Desirable):
* Relevant experience gained working in a hospital pharmacy
* Relevant experience gained working in a community pharmacy
* Evidence of previous Customer Service
* Evidence of working to SOPs / Policies
Skills (Essential):
* Experience in using computer application
* Excellent communication written and verbal
Skills (Desirable):
* Experience using automated pharmacy system; Rowa, Pyxis or similar
* Experience using a pharmacy stock control and dispensing system
Knowledge (Essential):
* Understands role of SOPs
* Understands stock management principles
Knowledge (Desirable):
* Understands principles of safe & secure medicines management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal.
Employer Details
Employer name: Sandwell and West Birmingham NHS Trust
Address: SWB NHS Trust, Sandwell & West Birmingham, B71 4HJ
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