Job Title - Service Coordinator Salary: £27,000 per annum Monthly Bonus Additional Benefits Location: Sheffield North Contract Type: Full-time, Permanent About the Role An exciting opportunity has arisen for an Service Coordinator to join a dynamic and growing operations team. This is a fantastic opportunity for someone looking to take their first step into account management, combining customer service, commercial awareness, and operational coordination in a fast-paced environment. In this role, you will manage a portfolio of small to medium-sized customer accounts with an annual turnover of approximately £500,000. You will ensure customer requests are handled efficiently from start to finish, building lasting relationships and helping drive business growth. Key Responsibilities * Manage day-to-day customer requests and ensure timely resolution of service activities. * Prepare and issue quotations in line with engineering standards and customer requirements. * Monitor and meet agreed performance targets for quotes, orders, and margins. * Build strong working relationships across internal departments to maximise service delivery. * Produce monthly reports for management and maintain accurate administrative records. * Identify opportunities to expand existing customer accounts and develop new business. * Support the wider operations team during busy periods or annual leave cover. The ideal candidate: We’re seeking a motivated, organised, and customer-focused individual who enjoys problem-solving and building relationships. You’ll be comfortable managing multiple tasks and confident communicating with both internal teams and external clients. Key Skills & Attributes: * Strong attention to detail with a methodical approach to work. * Excellent communication and interpersonal skills. * Ability to plan, prioritise, and manage time effectively. * Confident user of Microsoft Office (Word, Excel, Teams). * Team player with a positive and proactive attitude. * Commitment to delivering high levels of customer service. Experience & Knowledge * Previous experience in a customer service, administrative, or operations role is desirable. * Proven ability to maintain accurate records and work independently under pressure. * Excellent written and verbal communication skills. What’s on Offer * Basic Salary: £27,000 per annum * Company Bonus: £125 per month (subject to team performance targets) * On-Call Allowance: £105 per week (approx. 7 weeks per year) * Private Healthcare Package * Opportunities for training, development, and career progression within operations Why Apply? This is a great opportunity to join a supportive and growing team where your efforts are recognised and rewarded. You’ll gain valuable exposure to account management and operational coordination, building a strong foundation for your professional development