Job Description
Applications Support Engineer (Enterprise Systems) Grangemouth (site-based, 5 days per week) 37.5 hours per week 6-month PAYE contract (with a view to extend) Rate: Competitive (dependent on experience)
The Opportunity
MRD Recruitment is delighted to be working with a leading global manufacturing business to recruit an Applications Support Engineer based at their Grangemouth site.
This is a fantastic opportunity to join a large-scale, complex industrial environment where you'll play a key role in supporting and maintaining business-critical applications across multiple business units.
The Role
You'll be responsible for the support, maintenance, and continuous improvement of a wide range of applications, from desktop software through to enterprise-level systems, within a Microsoft Windows environment.
Key responsibilities include:
* Supporting and troubleshooting business-critical applications
* Managing and resolving incidents, including system outages
* Assisting with application implementations, upgrades, and testing
* Ensuring systems meet performance, security, and SLA requirements
* Creating and maintaining technical documentation and support procedures
* Contributing to continuous improvement initiatives
* Supporting small-scale IT projects and system enhancements
You'll also participate in an on-call rota as part of the wider Applications team.
About You
We're looking for someone with strong application support experience in a complex, enterprise environment.
Essential:
* Experience supporting desktop, client-server, and web-based applications
* Strong troubleshooting and incident management skills
* Experience working in a Windows-based environment
* Ability to prioritise and manage multiple support requests
* Experience supporting both bespoke and third-party applications
* Strong communication and stakeholder engagement skills
Desirable:
* Scripting or development exposure (e.g. PowerShell, VBA, JavaScript, .NET)
* Experience with databases (SQL Server, Oracle)
* Knowledge of cloud platforms (Azure)
* Familiarity with SharePoint, Power Platform, or BI tools
* Understanding of ITSM tools and ITIL processes
* Experience in manufacturing, industrial, or regulated environments
Why Apply?
* Work in a large-scale, technically complex environment
* Exposure to a broad range of systems and technologies
* Opportunity to contribute to critical business systems and projects
* Potential for contract extension