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HTTPS://WWW.ITSYSTEMS.UK.COM/CAREERS
Main Duties / Responsibilities
* To maintain expert knowledge of data protection law and practices, as well as other professional qualities, to ensure that IT Systems and Support Limited and its service customers comply with the requirements of the UK GDPR and relevant data protection law(s) and regulations.
* Reporting directly to the Board of Directors / highest management, The IT Systems Business Support Officer must inform and advise on the protection of personal data in relation to the UK GDPR law(s) and regulations.
* The IT Systems Business Support Officer will ensure that documentation to demonstrate compliance with the GDPR such as policies and procedures are kept up to date.
* The IT Systems Business Support Officer will plan, schedule and undertake data processing audits regularly, monitoring core activities to ensure they comply with the UK GDPR.
* The IT Systems Business Support Officer is the main contact point for customers and will liaise with all members of staff on matters of data protection.
* The IT Systems Business Support Officer will primarily be responsible for the smooth running of the MIS Software Support Service via Designation or any other schools under their remit. Develop and maintain an up-to-date knowledge of issues relating to the implementation of SIMS and Arbor software in schools, through internal training, responding to calls where assistance is required, as well as making regular site visits in order to achieve a consistently high standard of customer support.
* The IT Systems Business Support Officer will play a key role in preparing, delivering and updating training courses and material as required within the post.
* The IT Systems Business Support Officer will be required to maintain an up-to-date knowledge of both the SIMS and Arbor Suites. This will be achieved by attending training courses and technical support seminars to keep at the forefront of technical developments.
* The IT Systems Business Support Officer will analyse, investigate and resolve high level support issues from customers via incoming telephone calls, emails and support tickets logged via the IT Systems support portal.
* The IT Systems Business Support Officer will be required to contribute towards the knowledge of other colleagues within IT Systems so maintaining effective management of their Primary and Secondary school supported sites.
* Build and maintain strong working relationships with relevant supported customers.
* Forecasting any needed improvements, budgeting for and implementing any changes in line with the Technical Director and the Managing Director as required.
* Support customers in line with IT Systems published SLA and Service Standards for Support.
* To complete administration tasks in accordance with the IT Systems & Support Limited so to ensure the effective discharge of the above duties.
* Attend and participate in regular meetings and provide effective feedback on IT Systems and school developments and issues.
* Participate in training and other learning activities and performance development as required.
Specific Duties and Responsibilities
* Support the Senior DPO to fulfil IT Systems & Support Limited's obligations in response to requests from customers who take out our DPO as a Service (DSAR, DPIA etc).
* Support our serviced customers to ensure organisational compliance with Data Protection Legislation and principles.
* To ensure that a high quality service is provided on aspects of Information Management and Data Protection.
* Directing customer's responses to Data Protection requests, allocating and leading on caseload work within the company.
* Maintain professional awareness by keeping up to date with developments in Data Protection, information management and related areas.
* To be aware of procedures for systems that contain personal data and to ensure supported customers comply with the Data Protection Act regarding requests from individuals.
* To provide SIMS and Arbor software support for Primary and Secondary school sites under their remit including, but not limited to, all software extensions including cashless payments etc.
* To work with staff and senior leaders in schools to develop, maintain and administer the relevant support for the MIS Suite of Software with a high level of emphasis on training.
* Troubleshooting, installing and updating MIS Software in line with released upgrades or Patches.
* Liaise with vendors where school related issues need to be escalated as appropriate.
* Creation and provision of training courses for schools either within the company training suite or via direct support to school staff either via direct site visits or web link.
* Provide support to schools for Census, Work Force Census and End of Year Procedures as required.
* To be recognised as an MIS expert whilst at all times maintaining a high level of systems knowledge.
* Provide telephone and desktop support to MIS supported customers as appropriate.
Job Types: Full-time, Permanent
Pay: £27,100.00-£31,304.64 per year
Benefits:
* Free or subsidised travel
* On-site parking
Work Location: In person