Salary: £30,000 - 60,000 per year Requirements: Proven experience with the ServiceNow platform, focusing on Customer Experience, Technology Experience, and Employee Experience workflows. Good understanding of customer journey optimization, including touchpoints in marketing, sales, and commerce. Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and career development. Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific tools like Glide API, Flow Designer, and Integration Hub. Expertise in integrating ServiceNow with external systems to create end-to-end workflows. Ability to translate technical concepts into business outcomes and work effectively with diverse teams. Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions. Responsibilities: Developing solutions for Customer Experience, Technology Experience, and Employee Experience ServiceNow workflow applications, including HR Service Delivery, Customer Service Portal, IT Service Management, Customer Service Management, Java Script/Angular, Now Assist, Gen-AI and Workflow Data Fabric. Utilizing ServiceNows Experience Layer components to build modern, intuitive user interfaces. Using UI Builder and Service Portal to deliver role-based dashboards and customized workflows that meet client-specific requirements. Understanding customer journey mapping and what drives excellent experiences in marketing, sales, and commerce. Leveraging ServiceNow solutions to enable proactive support, real-time analytics, and integrated workflows that meet evolving customer demand. Working closely with senior team members and cross-functional stakeholders (IT, HR, Customer Service). Technologies: AI API Angular CSS Fabric Flow Support Java JavaScript Marketing ServiceNow UX UI Design ITSM Security More: We are Capgemini, an AI-powered global business and technology transformation partner dedicated to delivering tangible business value. With nearly 60 years of expertise, we pride ourselves on a diverse team of 420,000 members across more than 50 countries. Our commitment to inclusive recruitment is paramount; we actively support candidates with disabilities. This hybrid role offers flexibility and involves ad hoc travel to client sites and team meetings. Join us in imagining the future of organizations and making it a reality with AI, technology, and people. last updated 9 week of 2026