Internal sales team leader

Internal Sales Team Leader
Location: Colchester, Essex
Job Type: Full-Time, Permanent
Market 36 Recruitment are currently recruiting for an Internal Sales Team Leader on behalf of our client based in Colchester. This is an excellent opportunity for an experienced sales or customer service professional looking to take the next step in their career, supporting the management of a busy internal sales team within a fast-paced commercial environment.
Main Purpose of the Role
The Internal Sales Team Leader will support the Internal Sales Manager in driving a high-performance, customer-focused and sales-driven culture. The successful candidate will be responsible for overseeing day-to-day team activities, motivating colleagues, managing workloads and ensuring excellent customer service standards are maintained.
Roles & Responsibilities
* Support the Internal Sales Manager in leading and motivating the internal sales team.
* Promote a proactive sales-first culture focused on customer engagement and business growth.
* Provide day-to-day coaching, guidance and support to team members.
* Allocate and manage daily workloads to ensure priorities are completed efficiently.
* Monitor team performance and identify opportunities for improvement.
* Assist with resolving escalated customer queries and operational issues.
* Act as the first point of contact for the team in the absence of the Internal Sales Manager.
* Encourage improvements in call handling, customer interactions and email response times.
* Support the monitoring and reporting of departmental KPIs.
* Identify opportunities to improve sales performance and customer experience.
Additional Responsibilities
* Champion company values and promote a positive team culture.
* Encourage accountability, teamwork and professional development.
* Ensure high standards of communication and customer service are maintained.
* Support continuous improvement initiatives across the department.
* Assist with implementing new processes and procedures where required.
* Lead by example and maintain a professional and positive attitude at all times.
Experience, Skills & Qualifications
* Previous experience within an Internal Sales, Customer Service or Commercial Office environment.
* Experience leading, supervising or mentoring a team, either formally or informally.
* Strong organisational and workload management skills.
* Excellent communication and interpersonal skills.
* Ability to motivate and influence others positively.
* Comfortable working within a fast-paced, target-driven environment.
* Strong problem-solving abilities with a proactive approach.
* Competent IT skills and experience using CRM or business systems.
* High attention to detail and ability to prioritise effectively.
Working Pattern & Benefits
• Hours: Full-Time, Permanent.
• Benefits: Career progression opportunities, supportive management structure, collaborative team environment, ongoing training and development.
• Salary: Competitive salary dependent on experience.
Market 36 Recruitment Ltd cover a range of sectors including Commercial, Industrial, Engineering, HR & Finance and IT. This vacancy is being advertised by Market 36 Recruitment Ltd. We operate as an Employment Business for temporary roles and as an Employment Agency for permanent roles