Digital Systems Support and Training Officer
We are looking to recruit to a vacancy within the team for Digital Systems Support and Training Officers (DiSSTOs).
Applications are invited from suitably skilled individuals who have a proven track record of experience across a number of areas including:
* Training experience including determining training needs and learning objectives
* Development of materials, planning and delivering training courses
* Experience of fault analysis and corrective action
* Ability to prioritise workload and manage competing demands
* Ability to work with minimum supervision and use own initiative
* An understanding of the rationale and requirements of System Upgrade management
* Experience of providing a support service through a variety of methods
The ideal candidate will also possess the following attributes:
* The ability to manage multiple pieces of work whilst ensuring deadlines are met
* The ability to problem‑solve and think innovatively to resolve issues
* Demonstrable interpersonal skills including both verbal and written communications
Main duties of the job
The Digital Systems Support & Training Officer will be responsible for supporting GMMH systems users with all aspects of systems administration and user training/support. The role will focus on ensuring that systems users have appropriate support and guidance before, during and after they are given access to GMMH systems. This will typically involve identifying training needs, determining learning objectives, developing training materials and planning/delivering training to users. The role will also involve certain system administration/maintenance duties in close liaison with IM&T colleagues, end users and staff within services.
Job responsibilities
See attached detailed job description and person specification:
* Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
* 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
* Cycle to work scheme
* Salary sacrifice car scheme
* Blue Light Card Discounts
Person Specification
Experience
* Systems Training Experience
* Experience of Undertaking System Administrator Tasks
* Operational/Administrative experience of digital information systems
* Experience of producing guidance
* Experience of providing a support service
* Experience of fault analysis and corrective actions
* Ability to act on own initiative
* Experience of creating materials using Captivate or similar
* Experience of working within a clinical service
Knowledge
* An adaptable and flexible approach to work
* Excellent organisational skills and ability to work to deadlines
* Ability to use appropriate initiative, prioritise workload and manage competing demands
* Excellent oral, written communication and presentation skills
* Ability to produce clear, concise documents, information and reports for a wide range of stakeholders
* Supervision of junior staff
Education/Qualifications
* Evidence of continuing professional development
* Recognised teaching qualification e.g. PTLLS (Preparing to Teach in the Lifelong Learning Sector)
* Recognised qualification in computer software use (e.g. ECDL) or equivalent level of experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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