Job Description
Location: North East EnglandSalary: Competitive + BenefitsEmployment Type: PermanentSector: Financial Services / Insurance
A well-established financial services organisation in the North East is seeking a skilled Risk & Compliance Manager to lead its compliance function. This role is central to ensuring the business maintains robust regulatory standards and fosters a culture of compliance across all departments.
The Role:
* Lead and manage a team delivering risk-based compliance monitoring.
* Provide expert compliance guidance across multiple business areas.
* Monitor emerging regulatory risks and implement new requirements.
* Ensure product and service delivery aligns with FCA Consumer Duty principles.
* Respond to internal and external compliance-related information requests.
* Liaise with external auditors and manage audit actions.
* Deliver accurate compliance monitoring outcomes and identify improvement areas.
* Maintain and update internal policies and procedures.
* Approve compliance sign-offs for customer communications and financial promotions.
* Oversee regulatory training and competence programmes.
* Promote the organisation’s values and culture within the compliance function.
* Act as a key contact for regulatory bodies including the FCA and ICO.
* Manage relationships with the Financial Ombudsman Service.
* Prepare regulatory returns and respond to ad-hoc requests.
* Investigate and manage compliance incidents, ensuring appropriate reporting and resolution.
You will have
* Experience in a compliance leadership role within an FCA-regulated environment.
* Strong working knowledge of the FCA Handbook and Consumer Duty.
* Proven ability to lead and develop compliance teams.
* Professional qualifications in compliance, risk, or insurance are advantageous.
* Experience in general or motor insurance is desirable.
* Excellent communication, analytical, and decision-making skills.
* Commercially astute with a proactive and flexible approach.
* Strong stakeholder management and influencing capabilities.
* Ability to drive process improvements and enhance operational efficiency.
Benefits
* Monday to Friday, 9:00–17:00 (1-hour lunch break)
* 25 days annual leave + bank holidays (rising to 28 days after 5 years)
* Pension scheme: 5% employee contribution, 3% employer contribution
* On-site parking
* Death in service benefit (3x salary)
* Employee Assistance Programme
* Access to a discount platform
* Birthday day off
* Free flu jabs
* Cycle to work scheme
* Salary sacrifice metro season ticket
* Hybrid working (3 days in office, 2 days from home) available post-probation/training