SF Recruitment have partnered with an organisation in Wolverhampton (WV10) that are looking to recruit a Customer Service Administrator on a temporary basis for around 3 months. This role could possibly go permanent.
Pay rate: GBP 15 per hour
Working pattern: Monday to Thursday 8am:4pm, Friday 2.30pm finish. Site based
Responsibilities will include:
:Ensure the accuracy and efficiency of customer orders in the ERP system.
:Coordinate effectively with Sales and Marketing departments to ensure correct pricing and terms.
:Provide support to Logistics in creating necessary documents for shipments.
:Address and resolve customer inquiries, issues, returns, and complaints promptly.
:Participate in the rotation for after:hours coverage to address supply issues.
:Maintain integrity and accuracy of customer data within the ERP system.
:Conduct integrity testing for system upgrades or fixes.
:Complete all required training within the allotted timeframe.
:Act as a backup for other Customer Experience Specialists as needed.
:Adhere to company quality policy and compliance programs in all duties performed.
Key Skills and Requirements:
:Proficient in MS Word, Excel, Outlook, and SharePoint.
:Familiarity with corporate enterprise systems, particularly SAP.
:Excellent verbal and written communication skills.
:Strong ability to work within established business systems.
:Understanding of compliance laws and documentation.
:Ability to build and maintain internal and external business relationships.
:Capacity to manage customer requirements independently.
:Willingness to work flexible hours, including evenings, weekends, and holidays to cover emergency hotlines.
:Minimal travel required.