Sales Operations Specialist
Location: 160 Old Street, London
Rate: 185/day (Umbrella)
Duration: 12 months
Role Overview
We are seeking a proactive and enthusiastic Sales Operations Specialist to join a dynamic Advertising Sales division for a world-leading media organization. This team is responsible for driving global revenue across multiple high-profile platforms, reaching an upscale international audience.
The Sales Operations team acts as a vital partner to the Ad Sales department, managing the end-to-end administration of deals. This includes booking airtime, handling creative requests, generating reports, and providing ad‑hoc solutions—all while maintaining a gold standard of customer service.
Key Responsibilities
* Sales Partnership: Serve as a primary partner to the Sales team, providing the support and collaboration necessary to drive commercial success.
* Query Management: Provide timely, constructive responses to internal inquiries, offering guidance and clarification to support sales objectives.
* Revenue Booking: Collaborate with Ad Sales to manage revenue bookings accurately, ensuring precision and alignment for successful airings while meeting strict deadlines.
* Financial Reconciliation: Proactively address and rectify any missed airings to ensure revenue is accurately recorded within financial systems.
* Campaign Execution: Meticulously review and execute copy instructions and orders for high-value advertisers with significant spends.
* Creative Coordination: Develop and coordinate copy instructions for internally generated creative materials.
* Global Collaboration: Partner with cross-functional global teams— including Editorial, Transmission, Legal, and Operations—to ensure accurate delivery in line with client expectations.
* Reporting & Insights: Produce and distribute daily reports to provide essential data and actionable insights for Sales leadership.
* Log Monitoring: Regularly review logs to identify and resolve potential issues for active campaigns.
* Technical Processing: Manage and process digital media according to specific technical specifications for transmission.
Experience & Requirements
Minimum Requirements:
* Technical Proficiency: Expert knowledge of Microsoft Office products (particularly basic Excel functions and data management).
* Attention to Detail: Must be highly detail-oriented with excellent organizational skills and the ability to multitask in a fast-paced environment.
* Problem Solving: Strong analytical and problem-solving skills are essential.
* Workload Management: Proven ability to handle complex, high-volume workloads while maintaining accuracy.
* Soft Skills: A dedicated team player with exceptional communication and customer service skills.
Desirable Requirements:
* Familiarity with industry-specific systems such as Crossroad or Admiral.
* Prior knowledge of broadcast sales and network processes/systems.
* Previous experience handling commercial copy.
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