Burton upon Trent
32,000 - 35,000 DOE
Our client is a leading supplier of heavy equipment and machinery, providing industry‑leading products and aftersales support across the UK.
They are looking for a Hire Controller to join their busy Burton upon Trent team. This is a fast‑paced role where you'll be the first point of contact for customers, coordinating engineers and ensuring service requests and breakdowns are managed efficiently.
The Role
As a Hire Controller, you'll be responsible for:
- Handling incoming customer calls and emails.
- Logging breakdowns and service requests.
- Scheduling and coordinating field service engineers.
- Managing engineer diaries and workloads.
- Keeping customers updated on job progress.
- Raising service documentation and job records.
- Liaising with internal departments to ensure jobs are completed efficiently.
- Prioritising urgent breakdowns and allocating resources accordingly.
- Delivering excellent customer service at all times.
What We're Looking For
- Previous experience as a Hire Controller, Service Controller, Service Coordinator, Scheduler or similar.
- Strong organisational and planning skills.
- Excellent communication skills.
- Ability to manage multiple tasks in a busy environment.
- Good IT skills, including Microsoft Office.
- A customer‑focused approach.
Desirable
- Experience within plant, construction, agricultural, engineering or commercial vehicle sectors.
- Experience coordinating field‑based engineers.
- SAP experience (advantageous but not essential).
Salary & Benefits
- 32,000 - 35,000 per annum depending on experience.
- Monday to Thursday: 8:00am - 5:00pm.
- Friday rotational half‑day finish.
- 40‑hour working week.
- Company pension.
- 25 days holiday plus bank holidays.
- Ongoing training and development.
- Free onsite parking.
- Stable and supportive working environment.
