Provisioning Coordinator
Fife
£28,000 – £30,000 per annum
Full-Time | Permanent
The Opportunity
We're currently recruiting on behalf of a well-established and growing telecommunications provider based in Dunfermline, who are looking to appoint a Customer Experience & Service Delivery Executive to join their expanding team.
This is an excellent opportunity for someone who enjoys working closely with customers, coordinating service delivery, and providing first-class support. The role offers a varied workload spanning customer relationship management, service coordination, order provisioning, and first-line support, making it ideal for someone looking to develop a long-term career within the telecoms and technology sector.
The successful candidate will become a key part of the business, helping to ensure customers receive an outstanding experience from onboarding through to ongoing support.
The Role
Working as part of a collaborative and customer-focused team, you will act as a central point of contact for customers, suppliers, and internal departments, ensuring services are delivered efficiently and issues are resolved promptly.
Key Responsibilities
Customer Relationship Management
Develop and maintain positive relationships with existing customers.
Conduct regular customer contact and service reviews.
Support customer retention initiatives and promote a positive customer experience.
Act as a trusted point of contact for customer enquiries.
Service Coordination & Delivery
Manage the provisioning of telecoms and connectivity services.
Process customer orders and service requests.
Coordinate number porting activities and service migrations.
Schedule installations and liaise with engineers, suppliers, and customers.
Monitor order progress and provide regular updates.
Customer Support
Handle inbound customer enquiries via telephone and email.
Perform basic troubleshooting and diagnostics for broadband and telephony services.
Log, update, and manage support tickets.
Escalate technical issues to specialist teams where appropriate.
Administration
Maintain accurate customer records and documentation.
Ensure all service requests and customer interactions are recorded within internal systems.
Support operational processes and service delivery activities as required.
About You
The ideal candidate will be highly organised, customer-focused, and confident managing multiple priorities in a busy environment.
Essential Skills & Experience
Strong communication and interpersonal skills.
Excellent organisational and administrative abilities.
Ability to prioritise workload and manage competing demands.
A proactive and professional approach to customer service.
Confidence working with CRM systems and business applications.
Desirable Experience
Experience within telecommunications, connectivity, broadband, or IT services.
Previous experience in customer success, service delivery, account coordination, or customer support.
Understanding of VoIP, hosted telephony, broadband, or related technologies.
Experience using ticketing or support management systems
If you feel like this could be the role for you then please send your cv to or give Michael Hodson a call on (phone number removed).
“SER-IN