Customer Support Helpdesk
£18,000-25,000
6-month fixed Contract
Weekend shift
Hybrid - Warwick
Are you a good problem solver looking for a new opportunity?
MSX International has the job for you!
MSX International is looking for a Customer Support Helpdesk Advisor to join our busy team at Jaguar Land Rover in Gaydon.
The Customer Support Helpdesk Advisor will engage and support the Connected Car workforce that drives a ‘Best in Class’ global service, by assisting the Global network with escalated incidents.
The Role
In this role, the Customer Support Helpdesk Advisor will be serving as the first point of contact for customer seeking technical assistance over the phone, chat, or email.
As part of this role, the Customer Support Helpdesk Advisor will:
1. Oversee Global markets such as the UK and the USA.
2. Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
3. Record events and problems and their resolutions in a ticketing system.
4. Liaise with Client; work hand in hand with JLR individuals and teams.
5. Ensure all correct processes and procedures are followed.
6. Report generation and distribution to key stakeholders.
7. Drive customer loyalty and retention through accurate incident management.
8. Identifying issues through analysing the team’s data.
About you
This is an excellent opportunity for a technically confident individual, who can hit the ground running and has great interpersonal and communications skills.
Our ideal Customer Support Helpdesk Advisor will also have:
9. Experience in troubleshooting technical issues.
10. Good problem-solving skills and communication skills.
11. Basic knowledge of PC and MS Office – Excel, PowerPoint etc.
12. A keen interest in technology, keeping abreast of advances and news.
What’s in it for you?
At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.
In joining MSX, you can enjoy:
13. Competitive salary
14. 25 days annual leave per year
15. cash back health care scheme
16. exclusive discounts on everyday purchases as well as exclusive discounts on car purchases
Working pattern and location
17. 24 hours per week
18. Weekend shift in 12 hours covering
19. 6-month fixed contract
20. 2 shift patterns during weekends
21. Hybrid working method, office in Warwick
About MSX:
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
22. Consumer Engagement
23. Parts, Accessories & Service Performance
24. Actionable Insights
25. Diagnostics & Repair Enhancement
26. Warranty and Repair Efficiency
27. Technical Information
28. Learning Solutions
29. Sales Performance
Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.
The MSXI Purpose
To empower Movers and Makers to thrive in our ever-changing world
The MSXI Mission
To harness our expertise in mobility, the creativity of our global teams,
and the power of technology, to craft tailored and innovative solutions
The MSXI Vision
To enhance every journey in the world of mobility
MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.