One YMCA is seeking a motivated Community Engagement & Volunteering Coordinator to support the delivery of Family Centre services across local communities. Working closely with the Community Engagement & Volunteering Lead and Locality Managers, you will help identify community need, develop volunteering opportunities, and ensure services are inclusive, high quality and responsive to families.
This is a varied role combining community outreach, volunteer coordination, partnership working and frontline service delivery.
Key Responsibilities
• Support identification of gaps in local provision and work with partners to deliver appropriate services.
• Develop and support volunteering, student and work experience opportunities.
• Recruit, induct, train and supervise volunteers delivering over 100 hours per month, ensuring all HR procedures are followed.
• Review and develop volunteer role descriptions, particularly supporting the Universal Offer Little Herts.
• Track and report volunteer hours, maintaining accurate records for monthly, quarterly and annual reports.
• Work towards agreed KPIs and quality standards, including Investors in Volunteers.
• Encourage feedback from parents and children to support service development.
• Support the day-to-day running of Family Centres, including bookings, enquiries, risk assessments and daily checks.
• Liaise with partners such as adult learning providers to promote courses and opportunities.
• Maintain up-to-date local information points (physical and digital).
• Represent the Family Centre at multi-agency meetings as required.
• Independently plan and deliver community outreach and pop-up events.
Skills & Attributes
• Strong IT skills (MS Office and Salesforce or equivalent).
• Excellent communication and people skills.
• Ability to work independently and manage sensitive conversations.
• Organised, proactive and self-motivated.
Knowledge & Experience
• Experience recruiting, training and supervising volunteers or placements.
• Experience working with community groups and partners.
• Experience tracking activity and working towards KPIs and quality standards.
• Ability to independently deliver community sessions and events.
Please note a full UK driving licence and access to a vehicle and business-use insurance is essential for this role.
Please note that we are unable to offer visa sponsorship and can only accept applications from individuals who already have the right to work in the UK.
As some roles involve working with vulnerable people, a Basic or Enhanced DBS check may be required following a conditional job offer.
We welcome applications from all suitably qualified candidates. If you have applied for a similar role within the last 6 months and were unsuccessful, please consider whether your experience has significantly developed before reapplying.
One YMCA is committed to providing reasonable adjustments throughout the recruitment process. Please let us know in advance if you require any adjustments to support your application.
We are an inclusive organisation that promotes equality of opportunity for all. We welcome applications from people of all backgrounds and are committed to building a diverse workforce with a wide range of skills, experiences, and abilities
This is a Full Time role.
Hours per week: 30
Working Pattern: 4 days ( option extended to 5 days after April 2026)