Business Support Officer
Watford Community Housing
Salary: £26,650 - £30,000 (pro rata) - 30 hours per week
The Vacancy
A part time opportunity has arisen for a Business Support Officer within our Customer Relations Team. This role will be contracted to 30 hours per week.
Introduction to the role
The successful candidate will be responsible for delivering a flexible administrative service according to service standards and in a customer-focused manner, responding to customer needs and actively seeking feedback.
You will provide a high level of customer service, liaise with stakeholders and provide proactive communication to our customers. As part of your role, you will raise and goods receipt purchase orders for the Operations Directorate whilst adhering to our GDPR principles.
Role purpose
We are looking for someone who has good knowledge of Microsoft office (including excel), excellent communication skills and the ability to manage and prioritise own workload to meet deadlines. It would be desirable that you have knowledge of orchard housing management system and previous experience raising purchase orders.
What's the role?
Key Accountabilities:
* Deliver highquality customer service through both written and verbal communication.
* Liaise daily with internal teams and external partners to support smooth operations.
* Produce written correspondence, mailshots, and general communications for customers.
* Provide telephone and reception cover when required
* Process purchase orders and invoices efficiently, working with managers and contractors to resolve related queries.
* Collaborate with external partners to process council tax and T.V license enquiries
* Act as a customer ambassador, ensuring all feedback and dataincident enquiries follow the Customer Complaints and Feedback Policy.
* Manage customer satisfaction surveys and communicate results or followup actions.
* Log Data Subject Access Requests (DSARs) and maintain accurate records across relevant databases.
* Handle customer dataincident queries and complaints via email, phone, and written communication.
* Maintain strong GDPR awareness, ensuring sensitive information is shared securely (e.g., via Mimecast with password protection).
* Support administrative tasks across the Operations Directorate, including monitoring the Customer Relations inbox and acknowledging enquiries within required timescales.
What are we looking for?
Essential:
* GCSE Maths and English or equivalent
* Worked in a customer focused environment and has provided great customer care
* Dealing with difficult situations
* Managing a complaints process to include a successful outcome
* Previously brought a customer centric approach to the service delivery
* Previously provided great communication to customers
* Dealt and processed requests from customers
* Admin support
* Good communication and interpersonal skills with a strong customer focus
* Ability to maintain effective and productive working relationships.
* Ability to use IT systems, particularly Word and Excel, to accurately input, record and extract data.
* Ability to work as part of a team, with a positive attitude to change.
* Ability to balance customer needs and legislative requirements, within organisational constraints.
* Ability to maintain a professional approach at all times when dealing with customers.
* Ability to manage and prioritise own workload to take account of conflicting deadlines and to meet agreed timescales.
* Ability to provide advice and guidance on established procedures and policies to customers and other staff.
* You will need to maintain a satisfactory basic level DBS check.
Desirable:
* Knowledge of MRI
Who you'll work with
* Responsible to: Customer Resolutions Team Leader
* Department: Customer Resolutions
Our values
* Professional - We are honest, open and respectful. People trust us to keep our promises.
* Forward-thinking - We have a can-do attitude and embrace opportunities to improve and innovate.
* Collaborative - We work together as one team and build lasting partnerships to get results.
What can we offer you?
* 28 days' annual leave (pro rata)
* Employer pension contribution of up to 11%
* Development opportunities
* Comprehensive employee rewards scheme
How we work
We embrace agile working - blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly.
How to apply
If this sounds like your next role, click 'apply now', tell us why you've got what it takes, and attach a copy of your current CV.
Closing date: 13th February 2026
Interviews: week commencing 16th February 2026
(Please note we reserve the right to close the vacancy early if we receive a large response.)