Job Title
Receptionist
Department
Office Serv Workplace Exp and Travel-BG-UK
Overview of Department
Purpose of Role
As a Receptionist at Bailie Gifford, you will be the face and voice of the firm. Responsible for delivering a warm and professional front-of-house experience, ensuring a seamless guest and colleague experience. This is a busy and varied role where someone with a flair for both organisation and relationship-building will flourish.
Responsibilities
The role of Receptionist is fast-paced and varied, responsible for the following activities (not limited to):
1. Front-of-House Experience: Delivering a warm, professional, and seamless experience for all visitors and colleagues
2. Guest Management: Checking in visitors using the Visitor Management System. Welcoming, escorting, and assisting guests with coats and luggage
3. Enquiry and Switchboard Handling: Managing enquiries in person, via phone, or email promptly and professionally
4. Facility Awareness: Advising and directing guests with knowledge of building facilities
5. Team Collaboration: Working flexibly within a team to maintain high standards
6. Communication: Ensuring effective communication between reception desks and with hospitality teams
7. Room and Floor Management: Managing meeting room bookings and conducting room checks. Working with Facilities management and technical colleagues to ensure correct set up of rooms, whilst maintaining cleanliness and tidiness of reception and meeting areas
8. Concierge Services: Handling transportation arrangements and additional requests such as restaurant recommendations
9. System Operation: Operating room booking systems and coordinating with facilities and our tech department
10. Catering Coordination: Liaising with caterers and hospitality teams for in-house catering
11. General Support: Providing cover and assistance as needed.
12. Evacuation Duties: Performing evacuation officer duties.
Your Knowledge and Experience
13. Warm, approachable, professional and friendly manner
14. Proactive and helpful, can-do attitude
15. Highly collaborative
16. Background in hospitality or five-star service environments (preferable)
17. Strong focus on exceptional customer care
18. Professional and polished approach
19. Strong organisational abilities with impressive attention to detail skills
20. Confident using technology, prior experience of working with room booking systems would be benefitial
21. Prior corporate receptionist experience (preferable)
22. Ability to bring transferable skills into a corporate setting
The Type of Candidate That We're Looking For
You possess excellent customer service/client-facing skills, with a positive, can-do attitude. You thrive within a team-based setting, where your collaborative approach can flourish. By nature, you are a strong communicator with solid verbal and written communication abilities. You have a professional and enthusiastic manner, with an ability to multitask and deliver high-quality work and a professional service each and every time.
Naturally quick-thinking, adaptable, and confident in managing a varied workload, you are experienced in engaging with high-profile visitors and stakeholders, delivering a seamless and professional front-of-house experience. A calm, proactive approach, excellent communication skills, and a genuine passion for delivering exceptional service are key.
Due to the nature of the role, this position is office-based. In May/June 2026, we will move to our new office location in Haymarket, Edinburgh. Our reception team provides support between 8 am and 5:30 pm, daily, Monday to Friday.
Critical Skills (not limited to)
23. Nurture relationships
24. Adaptability
25. Enabling others
26. Improvement mindset
27. Team working
Closing Date
April 13, 2026
If you are currently working at Baillie Gifford as an employee or contractor please apply to this job from the firm's Workday internal career site.