Purpose of the Role The main purpose of the role is to maintain a presence on the front reception desk offering assistance to all personnel visiting from daily visitors to permanent tenants. Sustain a professional outlook to delivering an exceptional service and creating a lasting impression to all, reporting to the Business Support Manager. Key Responsibilities Meet and greet visitors in a friendly and professional manner delivering world class service Manage the switchboard in a professional and effective manner answering all calls adhering to company policy Manage customer enquiries in person and via email to a high standard Postal distribution and organisation of couriers when required Corporate Responsibility – Charity Donations – accurately count, bag, bank and record all the monies to be sent to the centres Charity of the Year Processing of Car Park Season Pass tickets, renewals and support with car park queries using the car park software system Manage room bookings and prepare meeting rooms (including provision of refreshments when required) to a high standard Responsible for stationery/catering orders Manage uniform distribution and stock control, ensuring stockroom is kept clean and tidy Managing lost property received within the centre, logging, and destroying as per company policy and legislation Provide admin duties and tasks as and when required by the Business Support Manager and other management requests Skills, Knowledge and Experience Qualifications & experience Essential: Excellent interpersonal, customer services skills and professional phone manner Able to act with integrity and ensure all administrative information relating to the business is kept confidential (in compliance with Data protection legislation) A good working knowledge of Microsoft Office (Outlook, Microsoft Excel, Word, and Powerpoint) Strong organisational skills - able to prioritise their workload to meet the daily demands of the role GCSE Grade C or above in English & Maths Office environment experience, polite, and well presented combined with strong communication skills Desirable: Cash handling experience Working Hours - Monday to Friday – 22.5 hours a week x 2 roles Role 1 - 08.45 - 13.15 Role 2 - 13.00 - 17.30 Salary - £12.49 p/h £14,613.30 p/a LI-DNI Please see our Benefits Booklet for more information.