Domestic Assistant
Harplands Hospital, Hilton Road, Stoke on Trent, ST4 6RR
Permanent 33 hours per week based on a 3-week rota. Including weekends, earlies and lates. Shifts 1200-2000 hours and 0700-1600 hours
Salary - £24,169.00 pro rata, plus Serco benefits.
Main Purpose:
Serco Health aims to be the partner of choice in delivering Healthcare Services. We are focused on publicly funded healthcare and will support and deliver healthcare in both Hospitals and Community settings. We deliver Project Finance, Facilities Management, Service and Construction. Our core competencies are in risk management, project management, people management, working with the public sector and working safely.
To provide a high-quality food service as part of a team to both patients, staff and clients of the Hospital. Ensuring food service to patients and other customers throughout the hospital are served in a professional manner using the special menus as set by the dieticians and catering user group.
Main Accountabilities:
* Provide and carry out general catering duties and tasks in an effective and efficient manner and in accordance with best practice procedures.
* Ensuring that all meals are prepared presented and served correctly to patients in wards following set procedures and standards, liaising with nursing staff.
* Ensure a high standard of both personal hygiene and food handling practices are adhered to.
* Preparing meals for delivery to wards with correct dishes as ordered.
* Disassembling meals from wards and general wash up.
* Ensure all cleaning equipment and chemicals are used following the correct procedures, which includes clean as you go and COSHH.
* Ensure the presentation of food is always attractive and to a high standard of service and customer satisfaction.
* Ensure all work schedules are fully implemented in a timely and efficient manner.
* Undertake duties in a safe manner, according to Food Safety Management System' and ensure that equipment is used and maintained in an appropriate manner.
* Ensure all equipment is checked beforehand, used correctly, cleaned and stored away after use. All mechanical, electrical & physical faults on equipment should be reported.
* Work as part of a team to provide a quality catering service around the hospital site in a friendly and purposeful manner.
* Attend training courses both in- company and elsewhere to meet and enhance the service of the Department.
* Always ensure a clean and tidy appearance.
* Follow cash handling procedures.
* Co-operate fully in ensuring compliance with the Health and Safety at Work Act 1974.
What you need for the role:
Essential Desirable
Education
* Good understanding & comprehension of written & verbal English
* Good numeracy
Training
* Basic Food Hygiene Certificate
* Health & Safety Certificate
Experience
* Previous experience in the catering or food services industry operating in a multi-disciplinary environment
Aptitudes
* Able to use own initiative
* Receptive to change
* Self motivated
* Good interpersonal and communication skills
* Punctual organised & efficient
* Can deal with interruptions
* Open & honest
* Total commitment to Customer Service
* Acts in a professional manner
* Actively thinks about ways to change their role for the better
* Owns problems & takes responsibility for solving them
Circumstances
* Must live within easy travelling distance of the hospital
* Able to work additional hours often without prior notice and when required.
What we offer:
* Salary:Competitive salaries with annual reviews.
* Pension:Up to 6% contributory pension scheme.
* Holidays:25days' annual leave plus bank holidays.
* Training and development:We offer a wide range of learning opportunitieswith over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
* Wellbeing:24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
* Discounts:Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
* ShareSave scheme:Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
* Employee networks:Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
* Charity:Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
#J-18808-Ljbffr