About this Role
We're on the lookout for a Service Controller to keep our EMC hire fleet in peak condition. Youll manage the day-to-day service function, coordinating engineers and third-party suppliers to deliver fast, safe, and effective repairs and servicing. This is a key role in ensuring equipment uptime and keeping customers informed every step of the way.
Coordinate mobile, workshop, and third-party repairs with efficiency and accuracy
Handle service bookings, breakdowns, damage reports, and warranty cases
Communicate regularly with customers, ensuring updates are timely and transparent
Record and monitor service updates and costs on our maintenance system
Support compliance scheduling and reporting for key service milestones
About You
Youll bring hands-on experience from a similar service control, fleet maintenance, or engineering admin role. Calm under pressure and organised by nature, youll thrive in a busy environment where no two days are quite the same.
Proven experience in a similar service or fleet coordination role
Excellent communication and scheduling skills
Confident using maintenance management systems
Comfortable working with customers and internal teams
Passionate about high service standards and asset availability
Even if you dont tick every box, we encourage you to applyyour potential matters to us.
About Us
At Dawsongroup EMC, we supply, service and support a wide range of municipal and civil assets, from sweepers and refuse vehicles to gully tankers and hot boxes. Part of Dawsongroup plc, were proud to offer smarter asset strategies that help public and private sector clients stay agile, compliant, and cost-effective.
Over 1,000 employees across 11 countries
Family-owned with over 40 years of asset rental expertise
Committed to reducing carbon impact with cleaner fleets
Recognised for service, innovation, and investment in people
Award-winning support and long-standing client partnerships
About Your Future
Joining Dawsongroup means more than just a jobits the start of a career where youre valued, supported, and given room to grow. We know people are our greatest asset, and we invest accordingly.
Competitive salary and bonus scheme
2x Life assurance
Funded training and internal progression
Up to 29 days holiday plus bank holidays
Cycle to work scheme and wellbeing support
Inclusive culture welcoming candidates from all backgrounds
Dawsongroup plc is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
TPBN1_UKTJ