Receptionist
Department: Front of House
Employment Type: Part Time
Location: Reading
Compensation: £13,104 / year
Description
Receptionist – Part Time
Reading
We are looking for a Front of House Receptionist to work two days per week as part of a job-share team. The role is based in a corporate office in central Reading office, just minutes from the station.
As a reception team you will deliver an exemplary tenant service and visitor experience, understanding the importance of organising events and pop ups that help to create a community vibe in the building. You should be well presented with proven relevant experience and confident to take ownership of this busy and varied role.
Salary: £13,104 per annum (£12.60 per hour)
Hours: 8.00am – 6.00pm Monday and Tuesday (20 hours per week)
Key Responsibilities
Reception responsibilities
* Manage and take ownership of the reception area to ensure the ambiance reflects the clients' and tenants' expectations
* Meeting, greeting and registering all visitors to the building – following the appropriate sign-in processes
* Managing deliveries, including couriers and post
* Developing a local amenities information file, drawing on your knowledge of the local area
* General administration
* Producing weekly update reports
General management of the building
* You will quickly establish yourself as 'the face of the building' and the go to person for questions / queries
* Work closely with the Building Manager – confidently reporting building issues and helping manage to resolution
* Manage contractors visiting the building to undertake regular maintenance, issuing keys as required and updating the progress / maintenance log
* Produce a weekly update report for key stakeholders
Tenant experience and community engagement
* Work as a team to develop seasonal events for the tenants, to create a sense of community and aid enjoyment in the workplace – this could include freebies, discounts, pop ups, events to support charity initiatives
* Produce a monthly e-newsletter to update tenants on initiatives to encourage uptake and participation, ensuring content is always on brand
* Managing the social media accounts for the building, producing content that is engaging and relevant
Skills, Knowledge and Expertise
* Proven experience in a front of house reception role and are ready for a new challenge
* Personable and proactive with a confident manner and able to deliver impeccable customer service
* Excellent written and verbal communication skills and able to confidently communicate with key stakeholders
* Competent Microsoft Office / PC / Canva / social media user and willing to learn in house systems and processes
Benefits
* Contributory pension scheme / life assurance
* 24 / 7 access to a virtual GP for you and your family
* Wellbeing resources: digital gym, nutrition planning, wellbeing podcast
* Financial and legal information support
* Discounts and deals across multiple businesses
* Referral programme
* LAH training academy