Role:Resident Liaison Officer
Location:South London
Salary:£32,000 (Basic Salary) &Car Allowance
Why ThisRole?
Are you passionate about delivering outstanding customer service and ensuring residents feel supported during essential home improvements?
Were looking for aResident Liaison Officer (RLO)to be a key member of ateam. Partnering with a leading social housing provider, you will play a crucial role in keeping residents informed and reassured while important home improvement works are carried out to residents properties.
Your Key Responsibilities
1. Serve as the primary point of contact for residents, addressing queries and ensuring their concerns are handled effectively.
2. Work closely with site teams to minimise disruption and create a safe, supportive living environment.
3. Proactively communicate with residents to ensure smooth access arrangements and build strong relationships.
4. Manage the Resident Liaison Service across multiple sites.
5. Represent the company at client and resident meetings, ensuring high levels of service and engagement.
6. Act as an escalation point for complaints and disputes, ensuring timely and fair resolutions.
7. Keep project records updated in the on-site database.
8. Arrange and lead resident consultation sessions to p...